Forms Completion Specialist - Remote

Sharecare; Jackson (MS); Remote; USD 42,000 - 54,000; Full time

Job summary

Sharecare is seeking a remote Medical Records Clerk to process FMLA and Short Term Disability paperwork with accuracy and quality customer service. The role involves HIPAA/HITECH compliance, handling PHI, and coordinating with patients and physician offices.

Candidates should have at least 1 year in medical records, strong Excel/Word skills, and the ability to multi-task in a fast-paced environment, while maintaining high standards of confidentiality and professionalism.

Qualifications

• 1 year experience in medical records or related setting.
• Strong Microsoft Word and Excel skills.
• Excellent organizational abilities and multi-tasking.
• Typing speed of 50 wpm or faster.
• Experience with fax, copier, and scanning equipment.
• Willingness to learn new equipment and processes quickly.
• Strong customer satisfaction and communication skills.

Responsibilities

• Process FMLA/Short Term Disability paperwork.
• Communicate with patients and coordinators in a professional, patient-centered manner.
• Handle medical record requests with HIPAA/HITECH compliance.
• Complete FMLA/Disability forms using standard responses for applicable practice types.
• Answer calls, manage multiple lines, and log data in Excel.
• Verify PHI requests and ensure accurate processing.

Skills

Typing 50 wpm

Organizational skills

Communication skills

Customer service

Team player

Self-motivated

Learn quickly

Education

1 year experience in medical records setting

Tools

Microsoft Word

Microsoft Excel

Fax & Scanner equipment

Job description

Remote

Full time

R-102141

Job Description

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary

This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuringaccuracyand providing customers with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with FMLA/Disability forms is required.The candidate will also demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

Essential Job Functions

• Process FMLA/Short Term Disability paperwork.

• Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.

• Process medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws.

• Complete FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.

• Answer incoming calls, assisting multiple lines & capturing call data on Excel tracking log; provide excellent customer service by being attentive and respectful.

• Validate and process all incoming requests for PHI.

• Ensure patient's disability forms are completed after payment within 5-7 days (turnaround).

• Pull patients forms and PHI requestson a daily basisfor invoicing and loaded into RMS.

• Establish and Maintain professional relationships with all account clients.

• Monitor all EMR accounts to ensure that all requests are received and processed within requiredtime frame.

• Verify patient information using key identifiers.

• Conduct quality screenings on incoming PHI to protect patient data.

• Verify requesting party contact information including fax number or address.

• Update and maintain an Accounting of Disclosure Log for all medical records released.

• Provide attention and care to patients and patient representatives.

Qualifications

• 1 yearprior experience in a medical records department or like setting

• Strong computer software experience: general working knowledge of Microsoft Word & Excel

• Excellent organizational skills a must and must be able to multi-task

• Must be able to type 50wpm

• Must be able to use fax, copier, scanningmachine

• Must be willing to learn new equipment and processesquickly

• Must be self-motivated, a team player and have proven customer satisfactionskills

• Must have excellent Communicationskills

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.