Foreman

Jgpete; Salt Lake City (UT); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Jgpete in Salt Lake City seeks an experienced Service Operations Manager to recruit, supervise, and mentor a team of service technicians. You will oversee repair order progress, ensure fair workload distribution, and maintain high-quality service standards.

The role requires strong leadership, safety compliance knowledge, and a focus on customer satisfaction. Responsibilities include developing technicians, managing tools and processes, and addressing customer concerns promptly while

Qualifications

• Experience leading service teams.
• Knowledge of safety regulations (OSHA, EPA) and best practices in service operations.
• Strong communication and problem-solving skills.

Responsibilities

• Recruits and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Ensures compliance with federal, state, and local regulations affecting service operations.
• Ensures repairs are assigned to technicians fairly and supports technicians as needed.
• Monitors progress of repair orders and ensures quality workmanship.
• Maintains customer follow-up program to confirm satisfaction with the service experience.
• Handles customer complaints within 24 hours and informs management as appropriate.
• Manages department performance using DOC, efficiency metrics, and reports.
• Keeps shop safe, clean, and well-maintained; oversees inventory of tools.

Skills

Leadership

Operations management

Customer service

Tools

DOC reports

Job description

Description

ESSENTIAL, DUTIES include the following. Other duties may be assigned. Recruits and motivates qualified service technicians.

Assists technicians in developing their skills.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Ensures that all repairs are assigned to technicians in an equal and fair manner. Provides technical support for technicians when necessary.

Ensures repairs are charged out correctly.

Checks progress of each repair order throughout the day.

Maintains high-quality service repairs and minimize comebacks.

Conducts periodic spot checks of completed jobs for thoroughness and quality.

Road tests vehicles to quality-check work performed.

Accounts for all documents; ensures that none are missing and all are processed correctly.

Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.

Handles all customer complaints within 24 hours, informing other managers as appropriate.

Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.

Monitors technicians' daily productivity reports and corresponding payroll records.

Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.

Ensures the proper care, storage, and inventory of special tools.

Keeps abreast of new equipment and tools available and recommends purchases. Fills in for service advisor and dispatcher when necessary.

Attends managers meetings as requested.

Strives for harmony and teamwork within the department and with all other departments. Maintains safe work environment.

Maintains professional appearance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.