Foreclosure Quality Assurance Specialist

Two Harbors Investment Corp.; Fort Mill (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Two Harbors Investment Corp. seeks a Foreclosure Quality Assurance Specialist to oversee quality reviews in foreclosure processes, ensuring compliance with applicable laws, regulations, and company policies to maintain accuracy and timely performance.

The role requires collaboration with internal teams and external counsel, verification of documents, and monitoring workflows and risk. Based in Fort Mill, SC, the non-exempt professional will support attorney performance and customer service

Qualifications

• 2+ years of foreclosure experience.
• Excellent communication skills.
• Ability to work independently and manage multiple tasks.
• Microsoft Excel proficiency.

Responsibilities

• Conduct foreclosure referral eligibility quality reviews prior to referral.
• Verify accuracy of all financial figures in foreclosure processes.
• Review pre-sale checklists to ensure compliance.
• Verify foreclosure documents before submission to executor.
• Ship executed documents to counsel promptly.
• Manage reports to monitor workflow and identify risks.
• Prioritize work to ensure timely resolutions for partners.
• Follow all policies and maintain compliance.
• Perform additional duties as assigned.

Skills

Foreclosure experience

Communication skills

Independent work

Excel

Job description

The Foreclosure Quality Assurance Specialist is responsible for overseeing and executing quality assurance activities within the foreclosure process, ensuring strict adherence to statutory requirements, regulatory standards, and company policies. This role manages foreclosure workflows, driving efficiency and accuracy to meet established timelines and enhance attorney performance.

The Specialist will play a key role in fostering a culture of collaboration, accountability, and operational excellence while maintaining a strong focus on customer service and satisfaction. Success in this role requires building and sustaining strong partnerships with internal business teams as well as external legal counsel.

The Foreclosure Quality Assurance Specialist reports directly to the Foreclosure Supervisor.

Responsibilities:

• Conduct foreclosure referral eligibility quality review prior to referral to foreclosure counsel.
• Verify accuracy of all financial figures required in the foreclosure processes by conducting a quality review prior to submission to foreclosure counsel.
• Conduct quality review of pre-sale checklists to ensure scheduled foreclosure sales meet all compliance guidelines.
• Verify accuracy of foreclosure documents prepared by foreclosure counsel, prior to submission to document executor.
• Ship all executed documents to foreclosure counsel timely.
• Manage operational and exception reports to monitor workflow, identify risks, and drive efficiency.
• Prioritize and manage assigned work to ensure timely, accurate resolutions for both internal and external partners.
• Adhere strictly to departmental and company policies, always maintaining compliance.
• Perform additional duties as assigned by management.

Qualifications:

• Required
  • 2+ years of Foreclosure experience
  • Excellent communication skills
  • Ability to work independently and carry out assignments
  • Microsoft experience, specifically Excel
• Preferred
  • 1 year of Mortgage Servicing experience
  • GSE and Government experience
  • LoanSphere and MSP experience

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC
• Coppell, TX

Employee Status

• Non-Exempt

Travel

• None