Forecasting & Scheduling Manager – Contact Center

MAXIMUS; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

401K with company match

Unlimited time off

Wellness program

Tuition reimbursement

Employee discounts

Professional development

Job summary

Maximus is hiring a Workforce Manager to support the Kentucky Health Benefits Exchange Team. In this contact center role, you will lead workforce management, forecast staffing needs, and schedule resources to ensure efficient service delivery.

The ideal candidate has 5+ years in workforce planning, strong analytics, and a track record of collaborating with cross-functional teams to improve staffing strategies and operations.

Qualifications

• Experience in workforce planning and analytics.
• Strong ability to forecast staffing and schedule resources.
• Experience supervising in a contact center preferred.

Responsibilities

• Oversee daily operations, staffing, and performance in a program.
• Ensure contract compliance with regulations and policies.
• Manage direct reports and cost-effective project tasks.
• Collaborate with managers to coordinate activities.

Skills

Scheduling

Forecasting

Real-time monitoring

CRM systems

Workforce management tools

Education

Bachelor's degree in Business Administration or related field

Tools

Workforce management software

CRM software

Job description

Maximus is hiring a Workforce Manager to support the Kentucky Health Benefits Exchange Team. In this contact center role, you will lead workforce management, forecast staffing needs, and schedule resources to ensure efficient service delivery.

The ideal candidate has 5+ years in workforce planning, strong analytics, and a track record of collaborating with cross-functional teams to improve staffing strategies and operations.