Ford Mobile Service Coordinator

Preston Automotive Group; Randallstown (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive service group in Maryland is seeking a Ford Mobile Service Coordinator to ensure seamless coordination of off-site vehicle maintenance. The ideal candidate will have strong organizational skills, 2+ years of relevant experience, and a customer-focused mindset. This role is crucial for expanding the dealership's service reach and providing a premium experience beyond the traditional service lane.

Qualifications

• 2+ years of experience in service coordination, dispatching, or customer service.
• Automotive industry or dealership experience preferred.
• Comfortable using scheduling software and a valid driver’s license.

Responsibilities

• Coordinate off-site vehicle maintenance and repair services.
• Manage scheduling, dispatching, and communication with mobile service technicians.
• Deliver a premium customer experience beyond the traditional service lane.

Skills

Organizational and multitasking skills

Excellent verbal and written communication

Customer-focused mindset

Problem-solving ability

Attention to detail

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Scheduling and dispatch software

Microsoft Office (Word, Excel, Outlook)

DMS/CRM systems (e.g., CDK, Xtime, Reynolds & Reynolds)

Job description

Description

The Ford Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.

This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Requirements

Education & Experience:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
  
• 2+ years of experience in service coordination, dispatching, or customer service
  
• Automotive industry or dealership experience preferred
  

Skills & Abilities:

• Strong organizational and multitasking skills
  
• Excellent verbal and written communication
  
• Customer-focused mindset with strong interpersonal skills
  
• Ability to problem-solve and adapt in a fast-paced environment
  
• High attention to detail and accuracy
  

Technical Proficiency:

• Comfortable using scheduling and dispatch software
  
• Proficient in Microsoft Office (Word, Excel, Outlook)
  
• Experience with DMS/CRM systems (e.g., CDK, Xtime, Reynolds & Reynolds) a plus
  
• Familiarity with Ford systems or mobile service platforms is a plus
  

Other Requirements:

• Valid driver’s license and clean driving record
  
• Ability to work on-site during standard dealership hours
  
• Willingness to collaborate with technicians, advisors, and parts team
  
• Positive attitude and team-first mentality