FOOD UNIT LEAD (FULL TIME)

Chartwells Higher Education Dining Services; Waco (TX); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Free employee meal

Paid parking

Competitive pay

All major holidays off

Job summary

Chartwells Higher Ed Dining Services at Baylor University in Waco, TX is seeking a Food Unit Lead to coordinate dining operations and lead a team of food-service staff. The role requires experience as a Starbucks Lead and strong customer service skills to ensure exceptional guest experiences.

The position is full-time with open availability; compensation is hourly and commensurate with experience. You will oversee food preparation, sanitation, and service delivery, while ensuring compliance with

Qualifications

• Experience as Starbucks Lead is required or preferred.
• Customer service experience is preferred.

Responsibilities

• Coordinate activities of other food-service employees to ensure smooth dining operations.
• Oversee preparation and service of food and beverages per company standards for presentation, sanitation, safety and portion control.
• Help plan menus and ensure timely, efficient meal service.
• Supervise serving of meals and respond to customer complaints promptly.
• Train employees and coordinate work to promote efficiency and excellence in food and service.
• Manage work procedures, schedules and workflow; generate daily/weekly/monthly reports.
• Handle cash as per Food Accounting Manual and manage deposits, petty cash and cash handling.

Skills

Starbucks Lead experience

Customer service

Food service

Job description

• Position: FOOD UNIT LEAD (Full-Time)
• Location: Baylor University, 1120 South 5th, Waco, TX 76706
• Schedule: Open availability; shifts may vary. Details provided in interview.
• Requirements: Experience as Starbucks Lead and customer service experience preferred.
• Pay: $22.00 - $26.00 per hour.
• Benefits: Free employee meal, paid parking, competitive pay, all major holidays off.

Application Deadline

Applications are accepted on an ongoing basis until all openings are filled.

Job Summary

Coordinates the activities of other food-service employees and creates an enjoyable dining experience for customers, staff, and visitors.

Essential Duties and Responsibilities

• Provide quality customer service with one‑on‑one attention to detail.
• Oversee and participate in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety, and portion control.
• Help plan menus.
• Ensure timely, efficient meal service; supervise serving of meals.
• Respond to customer complaints in person at the time of the complaint and via email for electronic complaints.
• Train employees; assign and coordinate work of employees to promote efficiency and excellence in food and service.
• Determine work procedures, prepare work schedules and expedite workflow.
• Use proper systems for completion of required daily/weekly/monthly reports such as inventory‑cash reports, production records, payroll and time‑keeping.
• Handle cash properly as established by the Food Accounting Manual (deposits, petty cash, change funds).
• Order food and supplies from approved sources or purveyors.
• Direct and participate in overall sanitation and safety of the facility and employees in accordance with company standards and government regulations.
• Develop sanitation schedule and ensure food‑service employees adhere to it for cleaning of kitchen and dining area and washing of kitchen utensils and equipment.
• Issue written and oral instructions.
• Help select and orient employees; oversee staff training in areas of responsibility.
• Perform other duties as assigned.

Benefits

We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Full‑time and part‑time associates are eligible for the following benefits:

• Opportunities for Training and Development
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full‑time positions also offer the following additional benefits:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Our Commitment to Diversity and Inclusion

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities; the Company reserves the right to modify or change essential functions based on business necessity.

Certain positions may require Florida Level 2 background screening. Details can be found at https://info.flclearinghouse.com/.

Chartwells Higher Ed maintains a drug‑free workplace.

Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks). These periods may be unpaid and deemed a temporary layoff. Depending on business needs, you may be required to work year‑round, potentially at a different location during break periods.