Food Services Team Member Shift Supervisor - 12 Months

Dickinson; Carlisle (Cumberland County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Operations Shift Supervisor to lead a dynamic team in providing exceptional dining experiences. This role involves supervising food service operations, ensuring adherence to safety standards, and delivering outstanding customer service. The ideal candidate will possess strong leadership skills, a commitment to food safety, and the ability to manage operations efficiently. Join a vibrant community where your contributions will enhance the dining experience for students and staff alike, all while enjoying a range of benefits and a supportive work environment.

Benefits

Comprehensive Medical Insurance

Life Insurance

Flexible Spending Accounts

Generous Time Off

Parental Leave

Homebuyer Assistance

Tuition Benefits

Retirement Account Contributions

Qualifications

• ServSafe certification required; 1-3 years in food service roles.
• Basic computer skills in Microsoft Office needed.

Responsibilities

• Supervise and train retail staff to ensure quality service.
• Enforce food safety guidelines and maintain cleanliness.
• Assist with food allergies and special requests.

Skills

Food Safety Management

Customer Service

Cash Handling

Team Supervision

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours away.

Dickinson College offers full time employees a broad range of benefits including a comprehensive medical insurance plan, life insurance, flexible spending accounts, generous time off, parental leave, homebuyer assistance, and tuition benefits for eligible employees and dependent children under the age of 24. Upon eligibility, the College contributes 8% of an employee’s base salary to a retirement account with an additional .5% matching contribution; all money paid by the college into the employee’s retirement plan is immediately and fully vested in the employee.

In our ongoing efforts to support the health of our community, Dickinson College strongly encourages all members of the campus community to be up to date on CDC-recommended vaccines.

Position Information

Posting Number: S01637

Position Title: Retail Operations Shift Supervisor

Position Type: Non-exempt

Division: Finance and Administration

Department: Dining Services

Job Summary/Basic Function

The Retail Operations Shift Supervisor ensures employees follow proper food handling techniques, deliver excellent customer service, maintain good sanitation and cleanliness practices, and that all meal periods provide customers with an enjoyable experience. Supervises and trains all retail staff. Responsible for ensuring staff maintain food quality, safety and appearance, communicates product flow and customer traffic to staff and ensures proper cash handling procedures.

Essential Functions:

• Provides supervision and training of retail employees in performance of daily operations, special events, and activities to include cashiers, line servers and cooks, and student workers to ensure that the retail units operate well, providing excellent dining experiences and service to customers, quality food, clean facilities, well-maintained equipment, and well-supplied service areas.
• Enforces HACCP guidelines, Pennsylvania Department of Health regulations, OSHA regulations, safety policies, and ServSafe standards; ensures the cleanliness of all seating and serving areas; documents HACCP information such as food and equipment temperatures, times of food batches, packing data for food set-ups on the line, e.g. label information for pre-packaged deli salads.
• Assists students with food allergies, special requests and customized preparation, and possesses a working knowledge of food ingredients.
• Assists with controlling food, labor, and general supply costs through use of appropriate controls such as record-keeping, time keeping and labor review against traffic flow or sales, and other documentation processes as assigned.
• Ensures that appropriate policies and procedures are followed by retail employees, and that all facilities and equipment are left in the appropriate condition at the end of each shift.
• Ensures proper cash handling procedures are followed at all times.
• Promotes positive relationships within and outside of the department through effective communication.

Preferred Qualifications

High School Diploma or GED

ServSafe food safety protection manager certification. Requires computer skills such as basic skills in the use of Microsoft Office, specifically with Outlook, Word, and Excel. The applicant should also possess 1-3 years of progressive food service roles and experience. DHS courses IS 800 National Response Framework and IS 100.b or IS 100.he, Incident Command System or willingness to obtain within 90 days.

A valid Driver's Licence is required. Employees (operators) must have been in possession of a valid operator’s license for not less than three (3) years and the license must have been in good standing without interruption during that time period.

Successful candidate will also be required to complete ACT 153 Clearance.

This position is considered "Emergency Staff." As such they may be required to report to work even when the college is closed or is operating under a delayed start.

Physical Demands

This position requires employee to stand up to 6-8 hours at a time, climb stairs, lift frequently up to 30 pounds, and twist, bend, and reach constantly.

Work Schedule

Nights/ Weekends
Hours range between 2 pm - 1 am
*Hours subject to change with academic calendar (i.e. breaks and holidays)

EEO/Diversity Statement

The College is committed to building a representative and diverse faculty, administrative staff, and student body. We encourage applications from all qualified persons.