Food Services Team Lead

Riverside Health; Gloucester (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Riverside Health in Gloucester, Virginia is seeking a Food Services Team Lead who will oversee food preparation and team performance to ensure high-quality service and safety standards. Responsibilities include assigning tasks, managing inventory, monitoring food safety, and operating the cash register. Ideal candidates should have a high school diploma, food service experience, and excellent customer service skills.

The role requires certifications in Food Handling and Allergen Awareness within set timelines. Join our team in promoting patient satisfaction and maintaining a safe kitchen environment.

Qualifications

• Prior Food Service experience is preferred.
• Experience with use of a cash register is preferred.

Responsibilities

• Assign tasks to team members and evaluate their performance.
• Ensure food quality and safety standards are adhered to.
• Operate the cash register and handle transactions.
• Monitor the cleanliness and safety of the work environment.

Skills

Basic food preparation skills

Attention to detail

Excellent customer service skills

Ability to read, write and comprehend recipes

Ability to work well under pressure

Education

High School Diploma or GED

Job description

Overview

The Food Services Team Lead will assign specific job tasks to workers, evaluate their performance, resolve employee complaints and administer discipline when necessary. The Team Leader is responsible for the quality of work, the productivity of the group, and employee adherence to hospital and departmental policies, procedures and guidelines which includes hospital policy and procedures designed to promote patient safety and reduce health care related injuries. Promotes and maintains a safe work environment for the team as well as customers. In the absence of the Cook is responsible for the preparation of all hot food for the cafeteria and hospital patients.

Gloucester, Virginia

What You Will Do

• Partner with employees to ensure patient and cafeteria foods are accurate, attractive, and food is within proper temperature range. Assess food temperatures prior to each meal and properly document on Food Safety logs.
• Actively use the FIFO system to ensure that food items that are already in stock are used first to control food waste. Work in collaboration with the Food Service Director to control inventory and meet the department budget standards.
• Demonstrate positive interpersonal relations with patients and patient families so that patients and their families perceive positive patient care from the hospital. Demonstrate positive communication with internal customers (physicians, team members, etc.). Demonstrate flexibility and reliability when meeting the needs of the customer.
• Actively monitor quality of patient food preparation and cafeteria meals. Ensure that food and set-up is appealing and food is cooked and held at adequate temperatures.
• Operate the POS cash register, count register accurately, make bank deposits and follow appropriate cash handling procedures.
• Organize work requirements and assist other Team Members as needed. Demonstrate the ability to respond positively to changing circumstances to maximize the opportunity or minimize the problem and act decisively and take effective action.
• Accurately maintain patient menu software including diet compliance, allergies and modifications.
• Actively monitor productivity of the team, stock rotation, and product utilization. Monitor for department cleanliness, document deficiencies and ensure corrective action. Accurately assemble "hot" food on patient trays, including a garnishment. Ensure "cold" food items are accurate prior to placing on tray cart.
• Demonstrate the ability to prepare for patient tray line, start the tray line at designated time, and minimize interruption to retrieve additional items.
• Demonstrate the ability to assist in coordinating special functions, menu updates, etc. Perform cook duties as required, demonstrating a knowledge of weights and volume measurements, comprehend recipes, follow all necessary guidelines to prevent cross-contamination or food-borne illness and the use of all kitchen equipment.

Qualifications

Education

• High School Diploma or GED (Required)

Experience

• Prior Food Service experience (Preferred)
• Prior experience with use of a cash register (Preferred)

Skills And Abilities

• Basic food preparation skills
• Attention to detail
• Excellent customer service skills and ability to maintain a positive attitude in a fast-paced work environment
• Ability to read, write and comprehend recipes and production needs
• Ability to work well under pressure, prioritize tasks and meet deadlines

Licenses and Certifications

• Food Handlers Card (FH) - VA State - ANSI-approved Food Handlers certificate program within 30 Days (Required)
• Allergen Awareness Certification - VA State - ANSI-approved Allergen Awareness certificate program within 180 Days (Required)
• Food Protection Manager - VA State - ANSI approved Food Protection Manager Certification - VA State within 180 Days (Required)