Food Services Representative - Part Time - Evening

Hackensack Meridian Health; North Bergen (NJ); On-site; USD 21,000 - 32,000; Full time

Job summary

Hackensack Meridian Health is seeking a Food Services Representative to coordinate meals for patients, liaising with nursing staff and the Food Services Department. You will collect diet orders, record changes, and ensure each tray is accurate and delivered promptly to support high patient satisfaction.

The role emphasizes attention to diet preferences, daily tray assembly, and delivering excellent customer service within a hospital setting.

Qualifications

• High School diploma or GED required.
• Experience in hospital Food Service preferred.
• Ability to collect and record diet orders accurately.

Responsibilities

• Serve as liaison between patient, nursing staff and Food Services.
• Record and obtain patient diet orders and preferences.
• Check each tray for accuracy and deliver meals promptly.
• Maintain records of diet orders and menu changes.
• Deliver excellent customer service and support patient satisfaction.

Skills

Customer service

Attention to detail

Communication

Education

High School diploma or GED

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Serves as liaison between the patient, nursing staff and Food Services Department regarding meal selection, obtaining and recording food preferences. Collects menus and maintains on-going records of diet orders. Assures high quality meal service to the patient by checking each tray, at meal time, for accuracy and delivering meals to patients in a timely basis.

A day in the life of a Food Services Representative at Hackensack Meridian Health includes

• Collects census and diet changes prior to each meal service. Maintains on-going records of diet orders for each patient.
• Responsible for collecting all selective menus from patients on assigned floors.
• Assists patients with menu selection or writes patients` menus as necessary using food preferences as a guideline.
• Visits patients daily to ascertain likes and dislikes and meal satisfaction. Communicates any special problem to the Dietitian.
• Checks menus for diet changes prior to each meal service to ensure accuracy for patients on assigned floors.
• Tallies menu orders for hot and cold production, and transfers total figures to appropriate production forms.
• Completes daily meal equivalency sheets and late tray logs.
• Reviews/modifies all meals for diet accuracy for patients on assigned floors.
• Assembles daily patient food trays for assigned patient/floors by following patient choice selection as per allowable
• Delivers assembled patient food trays on assigned floors and collects and returns tray at the end of patient meal.
• Ensures delivery of excellent customer service resulting in positive and improving patient satisfaction scores for department and Medical Center.
• Answers and records telephone messages for diet orders, diet changes, room transfers, etc and carries out changes as received according to policies.
• Prepares Special Nourishment Control Sheet for all special nourishment labels.
• Performs other duties as assigned

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.

Education, Knowledge, Skills and Abilities Preferred

• Minimum one year experience in hospital Food Service Department.

Starting at $17.24 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to

Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.

Experience Years of relevant work experience.

Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills Demonstrated proficiency in relevant skills and competencies.

Geographic Location Cost of living and market rates for the specific location.

Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.