Food Services Assistant

Carolinas Medical Center; Winston-Salem (NC); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Educational assistance

Job summary

Advocate Health in Winston-Salem, NC, is seeking a full-time Food Service teammate for the Cafeteria. Primary hours are 8:00 am to 4:30 pm, including every other weekend and rotating holidays. Benefits eligible; 40 hours per week.

Responsibilities include maintaining quality and safety standards, assisting patients and staff, and ensuring timely service while controlling waste and costs. Must be English-literate and customer-service-oriented.

Qualifications

• Must be literate in English and able to follow instructions.
• Desire to achieve high customer service standards.
• Ability to work weekends and holidays.

Responsibilities

• Monitors quality of product at stations, ensures recipe compliance and adherence to guidelines.
• Ensures productivity, delivery and serving line start times are met.
• Minimizes waste and controls cost; follows portion control guidelines.
• Oversees equipment and supplies usage and maintenance; performs dish room functions.
• Contributes to patient and customer satisfaction and maintains service standards.
• Maintains sanitation ratings by following health/dept policies and completing cleaning tasks.
• Completes required trainings including HIPAA and safety training.
• Delivers and serves food trays safely and courteously, following proper protocols.

Skills

English literacy

Instruction following

Customer service

Patient interaction

Weekend availability

Education

High school diploma or GED

Job description

Department: 11953 Non Enterprise Corporate - Food and Nutrition: Cafeteria

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Primary hours: 8:00 am to 4:30 pm including every other weekend and rotating holidays.

Pay Range: $18.85 - $28.30

Education/Experience

High school enrollment, diploma, or GED equivalent. Food service or customer service experience preferred. LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

Essential Functions

1. Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.
2. Ensures that productivity, delivery, and serving line start time schedules are met.
3. Minimizes product waste and controls cost. Follows portion control guidelines and manages food and supplies.
4. Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage. Performs utility and dish room functions efficiently. Properly cleans items for use in department.
5. Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
6. Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
7. Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
8. Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
9. Participates in department's performance improvement initiatives. Works as a team player and ensures that duties are performed accurately and efficiently. Provides support to other Food and Nutrition Services departments as requested by management.
10. Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.
11. Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.
12. Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Skills/Qualifications

Must be literate in English and able to follow instructions Ability to adjust to the needs of the department Desire to achieve high customer service standards Must be comfortable entering patient rooms and interacting with them Ability to work weekends and holidays Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff

Work Environment

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas Exposure to wet tile floors and dangerous, sharp equipment

Physical Requirements

0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health an