Food Service Worker - Valley Health Services

Bassett Healthcare Network; Town of Herkimer (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Insurance (Medical/Dental/Vision)

Life & Disability Insurance

Retirement benefits

Job summary

Bassett Healthcare Network is hiring a Food Service Worker I to support patient-focused care in our facility. You will handle food service tasks, operate equipment, and maintain sanitation while delivering courteous, accurate service to patients and staff.

This role emphasizes teamwork, reliable attendance, and adherence to safety and hygiene standards in a busy hospital environment.

Qualifications

• High School Diploma or equivalent, preferred.
• Previous Food Service experience, preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide excellent customer service to patients, physicians, nursing staff, and visitors.
• Operate and maintain dietary food equipment safely.
• Perform routine sanitation duties in the Food Service Department.
• Respond to patient and customer issues in a timely manner.
• Maintain hygiene and record-keeping to department standards.

Skills

Communication

Building relationships

Listening

Computer skills

Attention to detail

Education

High School Diploma or equivalent

Job description

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

What you'll do

The Food Service Worker I completes assigned functions within the department, excellent customer service, operates and maintains the dietary food equipment. Through constant interactions with customers, physicians, nursing, and visitors will provide efficient, courteous, and accurate service. Performs a variety of routine duties in the sanitation area of the Food Service Department.

• Performs a variety of customer, food and sanitation related activities, troubleshooting as necessary.
• Develop and maintain 100% of the time excellent communication skills with patients, customers and coworkers. Respond to patient and customer issues and concerns in a timely manner as observed by Food Service Department Supervisors and feedback from other staff.
• Assesses the needs of the customer and delivers products to meet these needs as reflected on biannual retail survey and random customer interviews by supervisor.
• Records food temperatures during meal hours, and takes action when temperatures are not to standards
• Maintains personal hygiene, to include proper uniform according to department standards as observed by Food Service Department Supervisors.
• Completes all daily washing and sanitizing 100 % of the time as observed by Food Service Department Supervisors and feedback from other staff. Any exceptions will be reported to the Food Service Department Supervisors.
• Maintains a safe and clean work area 100% of the time as observed by Food Service Department Supervisors and feedback from other staff.
• 100% compliance on all record keeping requirements
• Perform all assigned daily and monthly cleaning as observed by Food Service Department Supervisors.
• Completes weekly cleaning list as observed by the Food Service Department Supervisors.
• Performs appropriate role with regard to equipment maintenance and supplies.
• Respects and uses equipment appropriately 100 % of the time as observed by Food Service Department Supervisors and feedback from other staff.
• Will train new employees in the correct manner of work-flows as observed by the supervisor.
• Will clean and stock immediate work area before leaving at end of shift as observed by lead or supervisor.
• Controls food and paper waste and uses resources efficiently as observed by leads and supervisor
• Maintains and checks floor par stocks on assigned floors and on call rooms as observed by Food Service Department Supervisors, Nursing Staff and feedback from other coworkers.
• Ensures excellent customer service.
• Will present a professional courteous manner 100 % of the time when dealing with patients, physicians, visitors and staff as observed by Food Service Department Supervisors and feedback from other staff. Any exceptions are to be reported to the Food Service Department Supervisors and/or Manager.
• Will greet each patient and customer with a smile and a helpful demeanor, 100% of the time as observed by supervisor.
• Will resolve customer complaints in a polite manner, with an eye to resolution that meets the expectations of the patient or customer.
• Treats co-workers with respect and allows for different work styles and viewpoints.
• Plays an active role in Relationship Based Care and consistently participates in department Practice Council

What we need from you

Education/Qualifications:

• High School Diploma or equivalent, preferred

Experience:

• Previous Food Service experience, preferred

Skills:

• Communication
• Building relationships
• Listening
• Computer skills
• Attention to detail

Physical Requirements:

• Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects
• Occasional balancing, climbing, crouching, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception
• Frequent typing/clerical/dexterity, seeing/monitor/computer use, talking.
• Constant walking

Hazards:

• Occasional bodily fluids/bloodborne exposure, burns, chemical

Working conditions:

• Occasional noise, wet and/or humid, mists, odors

Travel:

• The job may require travel from time-to-time, but not on a regular basis

Total Rewards

Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match
• And more!

Specific benefit offerings may vary by location and/or position.

Pay Transparency

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

Pay Range Minimum:

USD $16.12/Hr.

Pay Range Maximum:

USD $24.12/Hr.

We love the difference people bring

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.