Food Service - Supervisor

SSA Group; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

On-Demand Pay

Meal Plan & Employee Discounts

401(k) with 15% match

Tuition Discount

Bereavement Leave

Holiday pay

Paid sick leave

Job summary

SSA Group seeks a Food Service Supervisor in Baltimore to lead daily operations of food service outlets within our 452 Hospitality framework. You will manage staff, ensure safety, quality, and guest satisfaction while coordinating prep, merchandising, and stock control across your zone.

The role requires strong leadership, exceptional communication, and the ability to adapt in a fast-paced environment. Competitive benefits and a comprehensive pay program support your contributions within SSA

Qualifications

• Strong interpersonal and communication skills, including the ability to articulate to the General Manager and personnel.
• Proven leadership skills with an understanding of team building and development.
• Exceptional problem solving and decision making with organizational ability.
• Multitasking, detail orientation, analytical thinking and leadership.
• Ability to remain flexible in a fast-paced environment.
• Team player, personable, professional, upbeat and energetic, takes initiative.

Responsibilities

• Deliver warm, welcoming, and memorable guest experiences.
• Ensure location is stocked, prepped, and staffed for daily operation.
• Oversee operations for quick service, safety, quality, merchandising and guest service standards.
• Assist with daily prep and item lists; delegate tasks as needed.
• Coach employees and provide guidance on projects and daily tasks.
• Respond to guest feedback promptly.
• Maintain sanitation, proper food handling, labeling and FIFO rotations.
• Maintain organization of storage areas and communicate pre-shift information to team.
• Control waste and manage prep levels daily.
• Ensure product standards are followed and merchandising is consistent.
• Plan staffing and prep for the next day with direct reports.

Skills

Leadership

Interpersonal communication

Problem solving

Multi-tasking

Team player

Office software

Physical stamina

Education

All educational backgrounds eligible

Tools

Basic office software

Job description

Position Title: Food Service Supervisor
Reports to: Food Service Operations Manager(s)

Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.


• Ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.


• Oversees direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.


• Supports the build of daily prep and item lists, delegating to employees as necessary.


• Actively helps to support operations and fill holes as necessary to ensure smooth service.


• Assigns associates to duties, coaching through projects, daily tasks, and guest interaction.


• Actively and efficiently responds to guest feedback.


• Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.


• Maintains general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.


• Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.


• Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.


• Maintains consistency with all product and serves product based on the standards set by the operations and culinary team.


• Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists with direct reports.


• Implements proper merchandising of product as set by the Operations team.


• Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone.


• Supports oversight of personnel duties, including but not limited to:


• Training new employees and issuing performance reviews.


• Actively coaching the employee on performance with oversight from operations manager.


• Oversees break and rest break management for employees.


• Inspects equipment and performs routine maintenance and cleaning as necessary.


• Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.


• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.


• Perform other tasks as deemed necessary.


• Maintain a clean, safe and organized work environment.


• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.


• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.


• Exceptional problem solving/decision making skills combined with the ability to be organized.


• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.


• Demonstrates the ability to remain flexible in a fast-paced environment.


• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.


• Computer knowledge and skill level for basic office functions.


• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.


• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.


• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.


• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.


• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience

• 1-2 years of quick service management and/or operations supervisory experience preferred.


• All educational backgrounds are eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

Compensation And Benefits

• Eligible for overtime pay.


• On-Demand Pay Program: Get access to a portion of earned wages before payday.


• Meal Plan & Employee Discounts at applicable locations.


• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).


• Tuition Discount through Partnership College.


• Up to 8 hours of Bereavement Leave.


• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.


• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C..
Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).
Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.
Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.