Food Service Operations Manager

Nouria; Waterboro (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

Nouria Energy Corporation is seeking a Food Service Manager in Maine to lead all Food Service areas, including made-to-order and bakery, while ensuring exceptional customer service and strict adherence to safety standards.

You will manage shifts, train staff, monitor inventory, and control costs to maximize food service sales and customer satisfaction at your Nouria location.

Qualifications

• ServSafe Certification is required.
• Proven work experience as a Restaurant Manager or General Manager.
• Proven customer service experience as a manager; strong problem solving.
• Extensive food and beverage knowledge; ability to manage team.

Responsibilities

• Oversee daily operation of Food Service Areas (Made to Order, Bakery, Dispensed Beverage) including self-serve and full-service.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently and accurately.
• Organize and supervise shifts; train and develop staff.
• Recruit, hire and train new employees as needed; enforce procedures.
• Manage inventory and control costs; ensure food safety standards.

Skills

ServSafe Certification

Restaurant management experience

Customer service leadership

Food and beverage knowledge

Leadership & people skills

Tools

Coffee equipment

Food service equipment

Job description

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country

Food Service Manager

If you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.

GENERAL SUMMARY

The Food Service Manager is responsible for maximizing the Store’s Food Service sales, delivering and inspiring excellent customer service, maintaining our quality and safety standards, effectively managing inventory and controlling cost. The ability and desire to build and motivate a high performing team is also required.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Workforce Management and Development

• Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, Full-service.
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity, and identify and coach up specialists for specific areas within the food service operation.
• Ensure compliance with our food safety standards.
• Control operational costs effectively moderate waste and lost sales.
• Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning products
• Train new and current employees on proper customer service practices
• Recruit, hire and train new employees as needed.
• Enforce all company procedures and protocols.
• Other Store tasks as assigned by Store Manager.

Customer Service

• Provide the best customer experience to every customer
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to the customers and promote specials
• Assume full responsibility for the execution of Nouria’s customer service program at the site level

Safety & Station Appearance

• Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these

• Assure all environmental and hazardous material regulations are strictly enforced

• Maintain safety and security of the store and document any accidents or incidents that occur

• Manage the maintenance of the customer environment inside and around the perimeter of the store

• Operate all assigned equipment safely and efficiently

• support implementation of the Nouria Safety and Health program

• Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location

• Complete the new employee safety orientation procedure with all new or transferred employees working at the store

• Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately

• Encourage employees to report unsafe conditions or work practices and initiate corrective action

• Promote a quick return to work for employees under your supervision

QUALIFICATIONS:

• ServSafe Certification
• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
• Proven customer service experience as a manager, with proven track records for problem solving.
• Extensive food and beverage knowledge
• Strong leadership, motivational and people skills
• Working knowledge of food service and coffee equipment
• Ability to troubleshoot minor problems.

PHYSICAL REQUIREMENTS:

• Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities

• Performs other related duties as required

• Must be able to lift up to 50 pounds at times

• Must be able to traverse and access all areas of the store

• Prolonged periods sitting at a desk and working on a computer

• Prolonged periods of standing

Pay Range:

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.