Food Service Operations Assistant Manager

Nouria; Worcester (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Paid holidays

Life insurance

Disability benefits

EAP

Tuition assistance

Voluntary benefits

Job summary

Nouria Energy Corporation is seeking a Food Service Assistant Manager to maximize the Store’s Food Service sales, deliver exceptional customer service, maintain quality and safety standards, and build a high-performing team. The role focuses on sales growth, guest experience, and safety compliance at the site level.

You will oversee daily Food Service operations across Made to Order, Commissary, Bakery, and beverage areas, supervise shifts, train staff, and ensure safety and compliance.

Qualifications

• ServSafe Certification a plus.
• Proven work experience as a shift lead, supervisor, or similar role in food service.
• Proven customer service experience, with track record for problem solving.
• Proficient food and beverage knowledge.
• Computer literate.
• Strong motivational and people skills.
• Working knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.

Responsibilities

• Manage daily operation of all Food Service Areas (Made to Order, Commissary, Bakery, Dispensed Beverage) including self-service, full-service and drive up.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning products.
• Train new and current employees on proper customer service practices.
• Enforce all company procedures and protocols.
• Provide the best customer experience to every customer.
• Greet every customer with a smile and sincere greeting.
• Suggest possible purchases to the customers and promote specials.
• Execute Nouria’s customer service program at the site level.
• Maintain safety and security of the store and document accidents.
• Manage maintenance of the customer environment inside and around the store.
• Operate all assigned equipment safely and efficiently.
• Support implementation of Nouria Safety and Health program.
• Report and investigate workplace accidents, injuries, incidents, or illnesses.
• Complete the new employee safety orientation procedure.
• Inspect stores for hazards and initiate corrective action.
• Encourage employees to report unsafe conditions or work practices.
• Promote quick return to work for supervised employees.

Skills

ServSafe Certification

Shift lead experience

Customer service

Food & beverage knowledge

Computer literate

People skills

Food service equipment knowledge

Troubleshooting

Job description

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country.

If you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.

General Summary

The Food Service Assistant Manager is responsible for maximizing the Store’s Food Service sales, delivering, and inspiring excellent customer service, maintaining our quality and safety standards, and effectively managing inventory. The ability and desire to build and motivate a high performing team is also required.

Principle Duties And Responsbilities

Workforce Management and Development

• Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, full-service and drive up.
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning products
• Train new and current employees on proper customer service practices
• Enforce all company procedures and protocols.

Customer Service

• Provide the best customer experience to every customer
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to the customers and promote specials
• Assume full responsibility for the execution of Nouria’s customer service program at the site level

Safety & Station Appearance

• Responsible for doing what is necessary to minimize the safety risks to employees, customers, and suppliers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these
• Assure all environmental and hazardous material regulations are strictly enforced
• Maintain safety and security of the store and document any accidents or incidents that occur
• Manage the maintenance of the customer environment inside and around the perimeter of the store
• Operate all assigned equipment safely and efficiently
• support implementation of the Nouria Safety and Health program
• Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location
• Complete the new employee safety orientation procedure with all new or transferred employees working at the store
• Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately
• Encourage employees to report unsafe conditions or work practices and initiate corrective action
• Promote a quick return to work for employees under your supervision

Qualifications

• ServSafe Certification a plus
• Proven work experience as a shift lead, supervisor, or similar role in food service
• Proven customer service experience, with track record for problem solving.
• Proficient food and beverage knowledge
• Computer literate
• Strong motivational and people skills
• Working knowledge of food service and coffee equipment
• Ability to troubleshoot minor problems.

Physical Requirements

• Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
• Performs other related duties as required
• Must be able to lift to 35 pounds at times
• Must be able to traverse and access all areas of the store
• Prolonged periods of standing

Starting Rate: $17.00

Benefits:

Eligible team members may participate in medical, dental, and vision coverage, 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Benefits eligibility and plan provisions are subject to program terms.

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.