Food Service Operational Trainer

Goodwill Greater Milwaukee & Chicago; Great Lakes (IL); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement plan

Paid time off

Job summary

Goodwill Great Lakes seeks a Food Service Direct Labor Trainer to design and deliver expert onboarding and ongoing training for Galley Food Service hourly staff. You will ensure adherence to SOPs, policies, and contract requirements across operations and lead initiatives to improve efficiency.

Collaborating with Workforce Development and Process Review teams, you will manage onboarding and development of new hires, including AbilityOne participants, while maintaining exceptional training quality

Qualifications

• Two years of college education or equivalent experience required.
• Minimum 1 year experience in a food service or training role preferred.
• ServSafe certification is required and must be maintained.
• Exceptional writing and communication skills are essential.
• Ability to facilitate training and conduct New Employee Orientation.

Responsibilities

• Develop and deliver on-the-job training for Galley Food Service hourly employees.
• Ensure personnel are trained to meet SOPs and contract requirements.
• Coordinate with Workforce Development for AbilityOne program training.
• Plan and oversee projects and initiatives for Galley functions.
• Lead onboarding and training of new hires with Process Review Team.
• Serve as backup for Process Review Evaluators as needed.
• Engage in project work and change management within the department.
• Uphold Goodwill policies and compliance across operations.

Skills

On-the-job training

Training delivery

Change management

Project management

ServSafe knowledge

Customer-focused communication

Education

Two years of college education or equivalent experience

ServSafe certification

Tools

Microsoft Office Suite

Job description

The Food Service Direct Labor Trainer plays a pivotal role in the strategic implementation of organizational goals, providing comprehensive training for hourly Food Service Galley Employees at Goodwill Great Lakes.

Responsibility Level

The Food Service Direct Labor Trainer plays a pivotal role in the strategic implementation of organizational goals, providing comprehensive training for hourly Food Service Galley Employees at Goodwill Great Lakes. This position is responsible for the continuous development and execution of food service operations policies and procedures that ensure compliance with contract obligations and standard operational procedures. Engaging in projects and initiatives that span 3-18 months, this role oversees the training of all Food Service hourly employees, both during onboarding and as part of ongoing professional development. The work schedule is flexible and will include some nights, and weekends.

Principal Duties

• Develop and deliver expert on-the-job training to incoming and existing Galley Food Service hourly employees, with a focus on Food Service Workers, empowering them to realize their fullest potential while ensuring adherence to Food Service Operations contractual statement of work requirements.
• Ensure that Galley employees are thoroughly knowledgeable and adequately trained to meet all operational requirements, including Goodwill policies and Goodwill Great Lakes Standard Operating Procedures (SOP) as it relates to serving sailors and recruits up to four (4) meals a day.
• Coordinate and partner with the Workforce Development Team to provide specialized training for our AbilityOne program participants.
• Strategically plan, execute, and oversee projects and improvement initiatives of moderate to high complexity pertaining to Galley functions. Lead change management efforts and actively participate in a leadership coalition that champions organizational transformation.
• Partner with the Process Review team to provide onboarding and training of all new employees.
• Serve as a backup for Process Review Evaluators in situations of emergency, illness, or PTO, stepping into leadership roles as necessary to maintain operational continuity.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
• Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
• Responsible for completing other duties/responsibilities as assigned.

Requirements

• Two years of college education or experience equivalency, and a minimum of 1 year experience. Preferred 5 + experience in a large food service management capacity.
• Valid driver's license and Real ID required.
• Must successfully complete the ServSafe certification and maintain qualification.
• Exceptional writing skills with meticulous attention to detail (spelling, grammar, punctuation).
• Ability to facilitate training materials and deliver information during New Employee Orientation and in galley, day to day operational training.
• Strong proficiency in Microsoft Office software, particularly Word, PowerPoint, and Excel.

Core Cultural Competencies

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitor progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of the case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.