Food Service Manager

Town & Country Markets Inc.; Bellevue (WA); On-site; USD 47,000 - 48,000; Full time

Job summary

Town & Country Markets Inc. in Bellevue, WA seeks an experienced Food Service Operations Manager to oversee Deli, Bakery, Pizzeria, Espresso, BBQ, and Market Meals. Lead staffing, production, and scheduling to deliver exceptional guest service in a fast-paced environment.

You will forecast, manage labor costs, and ensure safety, compliance, and readiness of operations while mentoring staff and maintaining a customer-first culture.

Qualifications

• 5 years’ management experience in food service/retail operations.
• Ability to be MAST certified.
• Excellent guest service skills.
• Strong communication and team leadership.

Responsibilities

• Manage overall Food Service operations including Deli, Bakery, Pizzeria, Espresso, BBQ, and Market Meals.
• Coordinate weekly schedules with Market/Restaurant and Front End Managers.
• Forecast and help achieve financial goals with focus on gross and labor.
• Maintain safety and cleanliness and adherence to Ready for Business standards.

Skills

Management experience

Team leadership

Customer service

Communication skills

MS Office

Forecasting

Inventory management

Problem solving

Interpersonal skills

Safety compliance

Tools

MS Office

Job description

SCHEDULE REQUIREMENTS FOR POSITION

Open availability required!

OVERVIEW

WHO WE ARE

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfeltservice, relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community.

WHO YOU ARE

You are genuine andauthenticin your interactions both with your customers and co-workers. You thrive in ateamenvironment, take your responsibilities seriously, and always consider thecustomerin your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all. You care about your community and theenvironment.Pursuingknowledgein order to add value and grow is your idea of fun. Oh, and you love food!

WHAT WE OFFER (IN ADDITION TO BEING A FUN PLACE TO WORK)

We have a highly competitive benefits package ($9-$23 weekly medical premiums), vacation/sick time, paid holidays, premium pay rates, an Employee Assistance Program, a discount on virtually everything in our markets, 401(k) plans, profit-sharing and a pension, scholarship program and an employee referral bonus program. Whoa! That’s a lot of great stuff!

THE SMALL PRINT WE WANT YOU TO BE AWARE OF

T&C is proud to be an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, color, national origin, religion, caste, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite women, people of color, LGBTQ individuals, members of ethnic minorities, foreign-born residents, and veterans to apply. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

A TYPICAL DAY WILL INCLUDE THE FOLLOWING . . .

• Manages overall Food Service operations including Deli, Bakery, Pizzeria, Espresso, BBQ, and Market Meals
• Works in tandem with the Kitchen Manager to assist Field House (if applicable) during peak hours with staffing and production needs
• Coordinates weekly Field House schedules (if applicable) with Market Manager (Hospitality) or Restaurant Manager and Front End Manager
• Participates in quarterly/annual forecasting and assists in achieving financial goals with a focus on gross and labor
• Establishes and maintains effective working relationships with employees, guests, market support staff and vendor community
• Ensures the adherence to Ready for Business standards throughout food service departments
• Works closely with market staff to achieve the timely completion of administrative tasks and operational functions
• Works with department managers and staff in settling interpersonal conflicts
• Assists in the hiring, training and development of employees
• Establishes and maintains a 360-feedback process including guests, staff and leadership
• Prepares department product for sale
• Provides and role models excellent guest service
• Oversees food service maintenance and cleanliness
• Ensures food service compliance with local, state and federal laws
• Establishes and maintains a culture of safety throughout all food service departments
• Role models attitude of service to staff and guests
• Keeps up on industry trends, standards, and changes
• Ensures the dissemination of and adherence to all company and department policies
• Supports and follows all safety/security policies and sustainability programs
• Operates within the Company’s Core Values, Company Brand and Business Principles

THIS JOB MIGHT BE FOR YOU IF . . .

• Prefer 5 years’ management experience in food service/retail operations
• Innovative and creative with enthusiasm for food, cooking and nutrition
• Excellent guest service skills
• Ability to be MAST certified
• Positively manages change with the ability to enroll others
• Must be a team player, transformational leader, and positive role model with passion and skill for developing others
• Critical thinker with the ability to analyze and interpret financials
• Working knowledge of inventory management, schedule writing, and forecasting with a high-level understanding of ordering practices
• Understands and implements ready for business standards
• Commitment to personal and professional development
• Must possess an attitude of service to others
• Demonstrates self-discipline and accountability
• Must have intermediate or higher computer skills including MS Office (Word, Excel, Outlook)
• Ability to build and maintain effective relationships and trust with a diverse group of staff, guests, and vendors
• Excellent listening, verbal, and written communication skills
• Embraces 360 feedback with a commitment to personal and professional development
• Displays excellent work ethic
• Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
• Ability to lift and carry 50 lbs.
• Possesses full body mobility (bending, stooping, twisting, and reaching) with excellent manual dexterity
• Exemplifies health department standards
• Ability to work in a constant state of alertness and safe manner
• 21 years or older

Entry Level Compensation

USD $34.50/Hr.

Maximum Compensation

USD $35.55/Hr.