Food Service Leader

cumberlandfarmsinc; Westborough (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Specialized work attire provided

Job summary

Cumberland Farms is seeking a high-energy, customer-focused leader to oversee our location's food service operations. You’ll guide team members in food safety, manage stock and presentation, and help ensure fast, quality meals for guests in a fast-paced environment.

You will support the Store Manager with achieving sales goals for hot and cold prepared items, while maintaining a positive work environment and adherence to company values.

Qualifications

• High School diploma or GED required.
• 6 months retail or food experience.
• 1 year in retail/service preferred.
• Serv Safe certification is a plus.

Responsibilities

• Greet guests and make them feel welcomed.
• Manage food stock, costs and waste; prep and presentation.
• Oversee cleanliness, sanitation, and equipment maintenance.
• Meet company sales goals for items like pizza, breakfast sandwiches, coffee.
• Provide training and coaching to team on food prep and safety.
• Coordinate with vendors on food safety, temperatures, holding times.
• Maintain stock levels and rotate food products.
• Process guest transactions efficiently.
• Perform other duties as assigned.

Skills

Guest service

High energy

Team oriented

Adaptability

Education

High School or GED

Tools

Serv Safe Certification

Job description

Position Summary:

If you are a high energy, outgoing person who loves to help others, work as part of a team, who is looking for a leadership role, and enjoy working in a food operation this job is for you! Responsibilities involve assisting with the management of the location’s food business, providing great quality food fast and efficiently. Guiding other team members in food safety measures and presentation to ensure that our guests receive the highest quality food items in a timely, easy and pleasant manner. This role supports the Store Manager (or Brand Manager) and other team members in delivering an exceptional guest shopping experience and a working environment that promotes engagement and living the Company values.

Responsibilities:

1. Greet all guests in a friendly manner to make them feel welcomed and appreciated.

2. Manage food stock levels, food costs and waste, preparation, presentation, and food safety requirements for hot and cold prepared food and beverage items.

3. Oversee the food service area’s cleanliness, sanitation (maintaining proper standards adhering to standard food safety protocols) and maintenance of equipment.

4. Meet Company goals for food sales (i.e. pizza, breakfast sandwiches, coffee etc.)

5. Provide training, feedback, coaching and direction to fellow team members on food preparation and food safety requirements.

6. Maintain relationship with third party vendors on food Safety measures - monitoring and training on proper temperatures, holding times and waste processes (recordkeeping).

7. Maintain proper stock levels (ordering) and proper rotation of all food product for food sandwich case, sandwich warmers, pizza, chili, condiments and pastry cases, etc.

8. Process guest transactions in an efficient and friendly manner to minimize guest wait time.

9. Perform other duties as assigned at the discretion of the Store Manager or Guest Service Leader.

10. Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships:

Store team members, Store Manager, District Manager, Company personnel, and various vendors.

Minimum Education:

High School or GED

Minimum Experience:

6 months retail or food experience

Preferred Experience:

1 year in retail, service or restaurant environment

Licenses/Certifications:

Serv Safe Certified a plus but not mandatory

Soft Skills:

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help others

Other:

Scheduling: This position is both part time (up to 29 hrs.) and full-time (32-40 hrs.) and involves working a variety of hours, day and night, asCumberland Farms locations can be open 24 hours depending on the store. Weekend & Holiday hours are required.

Travel: 0%

Hours & Conditions: Full time - 40 regular hours (maximum)

Other

Specialized work attire requirements (hats or visors, gloves, etc. – provided)

Physical Requirements:Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.