Food Service Leader

Cumberland Farms; Hopedale (MA); On-site; USD 20,664 - 27,552; Full time

Job summary

Cumberland Farms in Massachusetts is seeking a high-energy Guest Service Leader to assist with managing the location’s food operation, ensuring quick, quality food and a safe, friendly guest experience. You will guide team members on food safety, oversee stock, costs, waste, and presentation of hot and cold prepared foods, and train peers on safety and standards while supporting the Store Manager.

Flexible scheduling includes part-time and full-time hours; ServSafe certification is a plus.

Qualifications

• Minimum education: High School or GED.
• Minimum experience: 6 months retail or food experience.
• Preferred experience: 1 year in retail, service or restaurant environment.
• ServSafe certification is a plus but not mandatory.

Responsibilities

• Greet guests in a friendly manner to ensure they feel welcomed.
• Manage food stock levels, costs, waste, prep, presentation, and safety for hot/cold items.
• Oversee cleanliness, sanitation, and equipment maintenance in the food service area.
• Meet company goals for food sales (pizza, breakfast sandwiches, coffee).
• Provide training, coaching and direction to team members on food prep and safety.
• Maintain relationships with third‑party vendors on food safety measures and record-keeping.
• Maintain stock levels and rotation for sandwich and pastry cases, etc.
• Process guest transactions efficiently to minimize wait times.

Skills

High energy

Comfortable talking with guests

Team oriented

Ability to move between tasks

Education

High School or GED

ServSafe Certification (nice to have)

Job description

Position Summary

If you are a high energy, outgoing person who loves to help others, works well as part of a team, is looking for a leadership role, and enjoys working in a food operation this job is for you. Responsibilities involve assisting with the management of the location’s food business, providing great quality food quickly and efficiently. Guiding team members in food safety measures and presentation to ensure that our guests receive the highest quality food items in a timely, easy, and pleasant manner. This role supports the Store Manager (or Brand Manager) and other team members in delivering an exceptional guest shopping experience and a working environment that promotes engagement and living the Company values.

Responsibilities

• Greet all guests in a friendly manner to make them feel welcomed and appreciated.
• Manage food stock levels, food costs, and waste, preparation, presentation, and food safety requirements for hot and cold prepared food and beverage items.
• Oversee the food service area’s cleanliness, sanitation (maintaining proper standards adhering to standard food safety protocols) and maintenance of equipment.
• Meet Company goals for food sales (i.e. pizza, breakfast sandwiches, coffee etc.)
• Provide training, feedback, coaching and direction to fellow team members on food preparation and food safety requirements.
• Maintain relationships with third‑party vendors on food safety measures—monitoring and training on proper temperatures, holding times and waste processes (record keeping).
• Maintain proper stock levels (ordering) and proper rotation of all food product for sandwich case, sandwich warmers, pizza, chili, condiments and pastry cases, etc.
• Process guest transactions efficiently and friendly to minimize guest wait time.
• Perform other duties as assigned at the discretion of the Store Manager or Guest Service Leader.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships

Store team members, Store Manager, District Manager, Company personnel, and various vendors.

Requirements

Minimum Education: High School or GED.

Minimum Experience: 6 months retail or food experience.

Preferred Experience: 1 year in retail, service or restaurant environment.

Licenses/Certifications: ServSafe Certified is a plus but not mandatory.

Soft Skills

• Comfortable talking and interacting with guests and team members.
• High energy.
• Ability to move from one activity to another quickly.
• Team oriented; willing to give extra effort to help others.

Other

Scheduling: This position is both part time (up to 29 hours) and full‑time (32‑40 hours) and involves working a variety of hours, day and night, as Cumberland Farms locations can be open 24 hours depending on the store. Weekend & Holiday hours are required.

Travel: 0%.

Hours & Conditions: Full time - 40 regular hours (maximum).

Physical Requirements

Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp, and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Additional Info

At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast‑paced corporate environment, and bring experience in business management or related areas, we’d love to meet you—even if you don't meet every single requirement.

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non‑financial benefits that invest in your overall growth, well‑being, and career journey.