Food Service Attendant

St. Charles Health System; Bend (OR); On-site; USD 29,000 - 36,000; Full time

Job summary

St. Charles Health System in Bend, Oregon, is seeking a Food Service Attendant who will be cross-trained across Room Service Tray Prep, Room Service Delivery, Dishroom Cleaning, and Café/Deli duties.

You will cover sick calls and absences, perform customer service tasks, catering setup, cash handling, coffee/espresso, and patient meal delivery while ensuring safety and cleanliness. The role emphasizes delivering high-quality patient meals, maintaining HACCP-compliant practices, and supporting

Qualifications

• Deschutes County Food Handlers Card required.
• OLCC Alcohol Service Permit preferred; ServSafe Manager Certification preferred.
• High School Diploma or equivalent preferred.

Responsibilities

• Prepares food and beverages in accordance with safe food handling guidelines.
• Provides excellent customer service and assists with catering when needed.
• Delivers patient meals and assembles trays as required.
• Maintains cleanliness of assigned café/deli areas and kitchen equipment.

Skills

Customer service

Cash handling

Espresso making

Food prep and service

Education

High School Diploma or equivalent

Job description

LICENSURE/CERTIFICATION/REGISTRATION

The Food Service Attendant will be cross trained in a variety of food service department positions including, Room Service Tray Prep, Room Service Delivery, Dishroom Cleaning Attendant, and Café/Deli Attendant. Working in a variety of positions to cover sick call, ETO and other caregiver absences this position will perform a variety of tasks. Daily work will depend on assignment and may include tasks such as customer service, catering set-up, catering server, catering delivery, cash handling, making coffee and espresso, delivering patient meals, preparing patient meal trays, cleaning dishes, cleaning equipment, and cleaning floors.

This position does not directly manage any other caregivers.

Essential Functions And Duties

• Prepares food products and beverages in accordance with safe food handling guidelines. Ensure customer requests are met for special request items
• Operates espresso machine when assigned. Prepares various hot beverages in accordance with customer requests
• Provides excellent customer service at all times. Acts as a knowledgeable resource to customer on food choices and makes recommendations for products while accommodating customer preferences and needs
• Stocks and maintains tidiness and cleanliness of assigned areas in café or deli
• Performs light cooking at the grill, sandwich/salad bars or other kitchen areas, as assigned
• Assists caterer to execute high end catered events working as server, bartender and or dishwasher (as assigned).
• Participates in the assembly of patient trays to meet patient’s request and diet order
• Delivers trays to patient rooms in a timely manner. Verifies patient tray is correct utilizing the Double Patient Identifier process prior to leaving tray with the patient. Notifies appropriate nursing staff if patient has safety precautions for aspiration or any other precautionary safety needs
• Follows all precautions regarding isolation precautions in delivery of food to patients under isolation or any other precautionary care
• Conducts all delivery activities with the highest level of customer service. Create positive interactions with all staff, patients and guests at every point of contact. Ensures tray and food are in proper order when delivering to the patient, validates with patient food is what patient ordered and expected. Promptly follows up if patient is not satisfied with food or items are missing
• Maintains knowledge of therapeutic diets and menu items to ensure patient’s diet restrictions are adhered to. Acts as the last point of contact for quality and safety checks in the process of reviewing patient food order and patient dietary restrictions. Alerts appropriate person(s) if a food item is not appropriate for a patient’s diet
• Puts away freight 3 days a week and stocks food supply areas on assigned patient floors as directed
• Washes dishes, glassware, flatware, kitchen equipment/utensils, pots, and/or pans using commercial dishwashers or by hand
• Restocks all clean dishes and equipment once they are sanitized
• Retrieves used food trays and carts from patient care areas throughout shift as scheduled
• Completes all assigned opening / closing procedures, and check-lists
• Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Performs routine cleaning of kitchen floors, mats, walls, cooking equipment, carts, ceilings and any other kitchen or food service equipment as assigned. Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with SCHS standards and Oregon Food Sanitation standards
• Uses various chemicals to clean and or sanitize kitchen facility including deep cleaning of equipment, floor mats, dishwashing machine, floors, carts refrigerators, and counters
• Clean garbage cans with water or steam
• Sort and remove trash, placing it in designated pickup areas
• Sweep and scrub floors
• Cleans and sanitizes surfaces and equipment for room service as directed
• Stores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP)
• Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with SCHS standards and Oregon Food Sanitation standards
• Provides support to other areas of food services as directed by manager, supervisor or coordinator including delivery of food to patients, as needed
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required

N/A

Preferred

High School Diploma or equivalent

LICENSURE/CERTIFICATION/REGISTRATION

Required

Deschutes County Food Handlers Card

Preferred

OLCC Alcohol Service Permit preferred. ServSafe Manager Certification

Experience

Required

N/A

Preferred

Previous food service, barista and customer service in a fast paced, high service oriented environment

Previous money handling experience