Food Service - Assistant Operations Manager

SSA Consulting Group; Baltimore (MD); On-site; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

401(K) Plan + Match

Tuition Discount

Parental Leave

Employee Discounts

Job summary

A leading food service management organization in Baltimore is seeking an experienced Assistant Operations Manager. This role requires overseeing food service operations, managing staff training, and ensuring a high-quality guest experience. The ideal candidate has strong leadership skills, at least two years in operations management, and a passion for the hospitality industry. Competitive pay with full-time benefits is offered.

Qualifications

• Strong leadership skills to foster team development.
• Ability to manage financials and operations effectively.
• Must have physical ability to lift boxes up to 35 lbs.

Responsibilities

• Perform the steps of SSA EXTRA Guest Service.
• Oversee food service training and orientation of all staff.
• Document and address employee performance.

Skills

Interpersonal and communication skills

Leadership skills

Problem solving skills

Organizational skills

Flexibility in fast-paced environment

Education

ServSafe or Food Handling Certification

Two years of operations management experience

Tools

Basic office computer skills

Job description

Join to apply for the Food Service - Assistant Operations Manager role at SSA Group

Overview

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title

Assistant Food Service Operations Manager

Reports to

Food Service Operations Manager and General Manager (as applicable)

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support implementation of operational systems, processes and policies in support of the organization’s mission, business needs, client & SSA expectations.
• Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
• Support department financial forecasts as necessary, information flow and management, business processes and organization planning. Support oversight of merchandising for consistency, impulse sales, and driving per cap.
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
• Ensure SSA safety training(s) completed with all staff upon hire.
• Fulfill guests’ needs quickly and efficiently as well as resolve complaints effectively.
• Maintain quality and facility cleanliness.
• Document and address employee performance in line with company policies and procedures.
• Maintain a clean, safe and organized work environment for all employees and guests.
• Support day-to-day functions of all food services and programs, with focus on front of house operations.
• Facilitate maintenance and repairs of facility and equipment.
• Maintain a close relationship with the client’s staff to ensure a positive working relationship.
• Ensure overall consistency and high quality across operations; plan menus based on market trends, customer preferences and nutritional considerations.
• Ensure invoices are processed to ensure vendors are paid within terms.
• Support management of all operational functions of the Food Department.
• Support payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by strategic coverage and scheduling.
• Manage employees in accordance with state and federal labor laws.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Perform other tasks as deemed necessary.
• Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging

• Promote an inclusive and supportive approach within the brand team, with networking continuing at all units.
• Remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example through sustainability/conservation efforts and provide opportunities for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community efforts through engagement activities and opportunities to give back.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of team building and development, while fostering partnerships.
• Exceptional problem solving and decision making skills with ability to stay organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (up to 35 lbs) as necessary to operate, including lifting.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Two years of operations management experience (sales-dependent; more years may be applicable).
• ServSafe or Food Handling Certified.
• All education backgrounds eligible, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation And Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Paid Time Off
• Medical | Dental | Vision
• 401 (K) Plan + Match
• Supplemental Insurance
• Training and Career Development
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & Employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitality

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