Food Service Assistant Manager

Nouria Energy Services, Inc.; Milford (MA); On-site; USD 2,617,000 - 3,168,000; Full time

Benefits offered by this job

Sign-on bonus

Health coverage

Dental coverage

Vision coverage

401(k)

Job summary

Nouria Energy Corporation is seeking a Food Service Assistant Manager to maximize Food Service sales, deliver exceptional customer service, and manage inventory and staff across Made to Order, Commissary, Bakery and Beverage areas. Lead shifts, train team members, and enforce safety and service standards to ensure top customer satisfaction.

The role emphasizes hands-on leadership, coaching employees, and maintaining a clean, safe store while promoting Nouria’s food offerings and specials to

Qualifications

• ServSafe certification a plus.
• 3 years' experience as a food service assistant manager or similar role.
• Proven customer service experience with problem solving.
• Proficient food and beverage knowledge.
• Computer literate and able to use basic software.
• Strong motivational and people skills.

Responsibilities

• Manage daily operation of Food Service Areas (Made to Order, Commissary, Bakery, Beverages).
• Respond to customer complaints efficiently and accurately.
• Organize and supervise shifts; manage inventory and supplies.
• Train new and current employees on customer service practices.
• Enforce all procedures and safety protocols.
• Provide exceptional customer experiences and promote specials.

Skills

Customer service

Problem solving

People skills

Computer literacy

Coffee equipment

Troubleshooting

Tools

Coffee equipment

Job description

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the countryIf you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.GENERAL SUMMARYThe Food Service Assistant Manager is responsible for maximizing the Store’s Food Service sales, delivering, and inspiring excellent customer service, maintaining our quality and safety standards, and effectively managing inventory. The ability and desire to build and motivate a high performing team is also required.PRINCIPLE DUTIES AND RESPONSBILITIES:Workforce Management and DevelopmentResponsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, full-service and drive up.Respond efficiently and accurately to customer complaintsOrganize and supervise shiftsOrder and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning productsTrain new and current employees on proper customer service practicesEnforce all company procedures and protocols.Customer ServiceProvide the best customer experience to every customerGreet every customer with a smile and sincere greetingSuggest possible purchases to the customers and promote specialsAssume full responsibility for the execution of Nouria’s customer service program at the site levelSafety & Station AppearanceResponsible for doing what is necessary to minimize the safety risks to employees, customers, and suppliers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to theseAssure all environmental and hazardous material regulations are strictly enforcedMaintain safety and security of the store and document any accidents or incidents that occurManage the maintenance of the customer environment inside and around the perimeter of the storeOperate all assigned equipment safely and efficientlysupport implementation of the Nouria Safety and Health programPromptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the locationComplete the new employee safety orientation procedure with all new or transferred employees working at the storeRegularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediatelyEncourage employees to report unsafe conditions or work practices and initiate corrective actionPromote a quick return to work for employees under your supervisionQUALIFICATIONS:ServSafe Certification a plusProven work experience as a shift lead, supervisor, or similar role in food service3 years' experience as a food service assistant managerProven customer service experience, with track record for problem solving.Proficient food and beverage knowledgeComputer literateStrong motivational and people skillsWorking knowledge of food service and coffee equipmentAbility to troubleshoot minor problems.PHYSICAL REQUIREMENTS:Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilitiesPerforms other related duties as requiredMust be able to lift to 35 pounds at timesMust be able to traverse and access all areas of the storeProlonged periods of standingSign-on Bonus: Must be employed to receive the payout $500 Bonus - Paid $250 after 30 days and $250 after 90 daysStarting Rate: $19.00Benefits: Eligible team members may participate in medical, dental, and vision coverage, 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Benefits eligibility and plan provisions are subject to program terms.Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.