Food Service Assistant 2

Mercy Crystal Lake Hospital & Medical Center; Crystal Lake (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Mercyhealth in Crystal Lake, IL, seeks a hospital dietary aide to support patient meal service and kitchen operations. You will read tray orders, assemble meals, deliver trays, and assist patients with opening items while maintaining cleanliness and safety standards.

Responsibilities include operating the dish machine, collecting used trays, re-stocking, and documenting temperatures as required. Excellent customer service and teamwork are essential in this role.

Qualifications

• High school diploma or equivalent preferred.
• Good interpersonal and communications skills.
• Ability to read, write and comprehend simple instructions and memos.
• Basic computer knowledge needed.

Responsibilities

• Reads patient tray ticket orders and places items on trays.
• Delivers and serves patient trays and related items.
• Assists patients with opening items and handling trays.
• Collects and stacks trays, returns to kitchen.
• Operates dish machine and maintains sanitation.
• Washes dishes and kitchen equipment.
• Serves cafeteria customers and operates cash register.
• Maintains temperature records and follows safety procedures.

Skills

Interpersonal communication

Reading and writing

Customer service orientation

Education

High school diploma or equivalent

Job description

Essential Duties and Responsibilities

• Reads patient tray ticket orders and places items on trays.
• Delivers / serves patient trays, snack and supplements
• Assist patients with opening any items
• Collects patient trays from room, stacks dirty dishes on cart and returns cart to kitchen
• Operates dish machine
• Performs daily / weekly cleaning tasks
• Washes and sanitizes dishes, pots and pans, and kitchen equipment
• Maybe required to filter hot oil with mesh strainer and/or change oil in fryers
• Serves cafeteria customers
• Operates cash register
• Portions food items as directed
• Replenishes stock with proper rotation
• Takes and records food temperatures
• Takes and records equipment temperatures
• Cleans and sanitizes work area, tables, and cabinets
• Collects and places garbage and trash in designated containers
• Follows scripting when delivering patient trays
• Adheres to department safety and sanitation regulations
• Use protective barriers (gloves, apron, and proper hair coverings)
• Excellent customer service skills needed when delivering patient trays

Culture of Excellence

Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High school diploma or equivalent preferred.

Certification and Licensure

N/A

Skills and Abilities

Good interpersonal / communications skills.

Language Skills

Ability to read, write and comprehend simple instructions, short correspondence, and memos.

Ability to effectively present information in one-to-one to other employees of the organization.

Ability to communicate with others in a positive manner.

Mathematical Skills

Ability to add and subtract.

Ability to perform these operations using units of American money, weight measurements and volume.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions.

Ability to deal with problems

Computer Skills

Basic computer knowledge needed

Specific Physical Demands

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations. This is considered heavy work. While performing the duties of this job, the employee is constantly required to stand and walk. The employee is frequently required to use hands to finger, handle, and feel; reach with hands and arms; talk and hear. The employee is occasionally required to sit; climb and balance; stoop, kneel, crouch, and crawl; taste and smell. The employee must exert 25 to 50 pounds frequently and 50 to 100 pounds of force occasionally. Good manual dexterity to operate kitchen equipment. Specific vision abilities required by this job include frequent close vision, distance vision, color vision, peripheral vision. Occasional depth perception and ability to adjust focus.

Level of Supervision

Work is performed according to detailed and specific instructions.

Supervises N/A

Payment Range

PAY RANGE: $16.56 - $24.01

Equal Opportunity Statement

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Benefits

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities
• Click here for more details regarding Mercyhealth Careers Benefit Information.

Company Overview

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women

For over 135 years, Mercyhealth has provided high-quality health care to residents throughout northern Illinois and southern Wisconsin. We have a passion for providing comprehensive health care close to home for area residents through our six hospitals and 85 primary and specialty care locations. As an integrated health system, you can come to us for routine health care, like annual physicals, immunizations and preventive health screenings, as well as highly specialized care, such as neonatal intensive care, heart surgery, stroke care, neurosurgery, cancer treatment and much more. The range of Mercyhealth's specialties and the skills of our doctors, nurses and clinical staff are truly extraordinary.