Food Service Assistant - 15hrs/Evening Shift

Mass General Brigham; Northampton (MA); On-site; USD 26,000 - 35,000; Part time

Job summary

Mass General Brigham seeks a Food Service Assistant to support patient, visitor, and staff dining at Cooley Dickinson Hospital. You will prepare and serve meals, maintain sanitation, and ensure high-quality service in a fast-paced setting.

The role reports to the Executive Chef and operates within established policies. Schedule is 4:15pm–7:15pm on Tue, Thu, Fri, Sat, Sun (15 hours weekly). Onsite at 30 Locust Street, Northampton, MA.

Qualifications

• High School Diploma or Equivalent preferred.
• Previous food preparation and service experience preferred.
• Able to follow written and oral instructions; operate cash register.

Responsibilities

• Prepare and serve food, beverages, and snacks in cafeteria and patient service areas.
• Provide friendly, professional customer service to patients, visitors, and staff.
• Assemble and deliver patient meal trays while ensuring dietary and quality standards are met.
• Operate cash register and process transactions accurately.
• Maintain clean, organized, and sanitary food service, kitchen, and dining areas.
• Follow food safety, infection prevention, and sanitation guidelines to support a safe environment.
• Restock supplies, rotate inventory, and notify leadership of shortages.
• Operate dishwashing equipment and maintain kitchen equipment according to established procedures.
• Support catering services, tray line operations, and other department activities as needed.
• Collaborate with Nutrition Services and clinical teams to support an exceptional patient experience.

Job description

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

SCHEDULE:
Tuesday, Thursday, Friday, Saturday & Sunday 4:15pm - 7:15pm

As a Food Service Assistant, you’ll help create a welcoming dining experience for patients, visitors, and staff by preparing and serving meals, maintaining a clean and safe environment, and supporting daily food service operations. You’ll play an important role in delivering excellent customer service while ensuring food quality and sanitation standards are consistently met.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to the Executive Chef and operates within established organizational and departmental policies and procedures.

Qualifications

Minimum Qualifications:

• High School Diploma or Equivalent preferred

• Previous food preparation and service experience preferred

Knowledge, Skills and Abilities:

• Ability to follow written and oral instructions required.

• Ability to operate cash register required.

Physical Requirements:

• Standing Frequently (34-66%)

• Walking Frequently (34-66%)

• Sitting Occasionally (3-33%)

• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)

• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)

• Pushing Occasionally (3-33%)

• Pulling Occasionally (3-33%)

• Climbing Occasionally (3-33%)

• Balancing Frequently (34-66%)

• Stooping Occasionally (3-33%)

• Kneeling Occasionally (3-33%)

• Crouching Occasionally (3-33%)

• Crawling Occasionally (3-33%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Frequently (34-66%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly (67-100%)

• Vision - Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Additional Job Details (if applicable)

SCHEDULE:

• Tuesday, Thursday, Friday, Saturday & Sunday 4:15pm - 7:15pm

Essential Responsibilities:

• Prepare and serve food, beverages, and snacks in cafeteria and patient service areas.
• Provide friendly, professional customer service to patients, visitors, and staff.
• Assemble and deliver patient meal trays while ensuring dietary and quality standards are met.
• Operate cash register and process transactions accurately.
• Maintain clean, organized, and sanitary food service, kitchen, and dining areas.
• Follow food safety, infection prevention, and sanitation guidelines to support a safe environment.
• Restock supplies, rotate inventory, and notify leadership of shortages.
• Operate dishwashing equipment and maintain kitchen equipment according to established procedures.
• Support catering services, tray line operations, and other department activities as needed.
• Collaborate with Nutrition Services and clinical teams to support an exceptional patient experience.

Remote Type

Onsite

Work Location

30 Locust Street

Scheduled Weekly Hours

15

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$18.78 - $25.66/Hourly

Grade

SC2C23

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.