Food Service Assistant

Aurora Health Care; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Health Care is seeking an entry‑level hospital food service worker to assemble meals for patients and visitors, deliver trays to patient rooms, and maintain sanitation in the kitchen and cafeteria. The role supports catering and events, with emphasis on accuracy, presentation, and customer service.

No formal education or prior experience is required. Candidates should have basic food service knowledge, good communication skills, and basic computer skills for email and office tasks.

Qualifications

• Basic knowledge in food service from a hospital, hotel, restaurant or related environment.
• Ability to read and understand written and oral communications.
• Good communication and customer service skills to interact with internal and external customers.
• Intermediate computer skills in Microsoft Office or similar products; ability to use e‑mail and internet.

Responsibilities

• Assemble patient and cafeteria meals according to diet guidelines and portions, maintaining productivity standards.
• Deliver patient meal trays to rooms and transport food carts per procedures.
• Operate cafeteria cash register and handle cash, complete daily reports as needed.
• Perform cleaning duties in kitchen and cafeteria using sanitation procedures.
• Assist with catering events, setup, presentation and related duties as needed.
• Prepare snacks, beverages and meal items following recipes and diet guidelines.
• Stock and replenish supplies in retail and kitchen areas; maintain presentation quality.
• Deliver and stock items across nursing units and patient areas following procedures.

Skills

Food service basics

Reading comprehension

Customer service

MS Office / Computer skills

Email / Internet

Education

No Formal Education

Job description

Major Responsibilities:

• Assembles patient and mobile meal trays/meals in accordance with approved diet guidelines and portions while adhering to productivity standards.
• Loads and transports food carts. Delivers patient meal trays to patient rooms in accordance with established procedures.
• May provide initial service to visitors in the cafeteria by serving food and maintaining the cleanliness of the cafeteria. Responsible for operating cash register, handling cash and completing daily reports and cash register balance sheets as needed.
• Performs cleaning duties using established sanitation procedures in the kitchen and cafeteria. Washes pots, pans, and dishes according to established procedures.
• Assists with preparation, delivery, setup, cleanup and presentation of catered and specialized events. Assists with "special days/promotions", including decorating. Displays daily specials for presentation to customers. Coordinates the food preparation and presentation of all major catering.
• Prepares snacks, beverages, sandwiches and other patient food items in accordance with standardized recipes and approved diet guidelines and portions while adhering to productivity standards.
• Prepares, arranges, serves and replenishes supplies of food, beverages and condiments in retail areas and kitchen. Prepares entrees, grill and deli sandwiches, and salads with an emphasis on food garnishing and presentation. Replenishes food service areas to include supply of dishes, utensils, glassware, napkins and trays.
• Delivers and stocks all nursing units, doctors' lounges, same day surgery and emergency rooms, following established procedures while adhering to productivity standards.
• Monitors food temperatures and utilizes established procedures to ensure safe food handling techniques and prevent foodborne illness.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• No Formal Education.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Basic knowledge in food service from within a hospital, hotel, restaurant or a related environment.
• Ability to read and understand written and oral communications.
• Good communication and customer service skills to effectively interact with internal and external customers.
• Intermediate computer skills in Microsoft Office or similar products. Ability to use e-mail and internet.

Physical Requirements and Working Conditions:

• Operates equipment (i.e. dish-machine, tray line, garbage disposal, etc.) necessary to perform the job. Demonstrating ability to safely and effectively, utilize necessary power equipment.
• Stands walks and reaches above shoulders the majority of the workday as well as squats, bends, twists, kneels and climbs throughout shift.
• Must be able:
• lift up to 40 lbs. from floor to a maximum 5 ft.
• lift and carry up to 40 lbs. at waist height a reasonable distance.
• Must be able:
• push/pull with 20 lbs. of force.
• Working atmosphere also contains fumes, odors, and dust/dirt. floor, spices, etc. (Fumes are trucks, dust/dirt from storeroom or cleaning agents).
• May be exposed to mechanical, electrical and chemical hazards. Protective clothing must be worn as necessary.
• May be required to enter patient isolation rooms wearing appropriate coverings during meal service tray delivery and pick up.
• Will be exposed to sharp knives, other sharp cooking utensils, heat from ovens and other hazards in a kitchen environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.