Food Safety & Quality UGP Manager

Ferrero; Augusta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Ferrero in Augusta, GA is seeking a QA Supervisor to ensure finished products meet strict quality specifications and support daily quality control activities.

You will lead QA technicians, review SAP-based quality data, manage non-conformances, and collaborate with production to uphold HACCP and GMP standards in a fast-paced environment. This role offers growth within a global confectionery company with ongoing audits and process improvements.

Qualifications

• Bachelor's degree in a relevant science field.
• 1–3 years of supervisory experience.
• Knowledge of raw materials and production processes.
• Strong color vision and detail orientation.
• Proficiency with SAP and MS Office.
• Understanding of GMP and HACCP principles.

Responsibilities

• Create and maintain documents for Quality Control activities.
• Review consumer complaint data and determine action to reduce complaints.
• Oversee incoming packaging material and SAP-related activities.
• Oversee incoming ingredient COAs and SAP-related activities.
• Hold non-conforming product and materials in SAP; monitor quality data.
• Ensure SOPs are updated annually.
• Support R&D activities including trials and product starts.
• Maintain and calibrate QA testing equipment.
• Manage QA technicians' daily activities.
• Collaborate with Operations on Quality concerns.
• Create QA-related OPLs and train staff.
• Conduct mock trace exercises.

Skills

Supervisory experience

Quality control

Color vision

Microsoft Office

SAP experience

GMP & HACCP knowledge

Education

Bachelor's degree in a relevant field

Tools

SAP

Job description

About the Role:

Ensure the inspection of the finished product output; guarantee finished products meet quality specifications established by the Quality Department.

About the Role:

Ensure the inspection of the finished product output; guarantee finished products meet quality specifications established by the Quality Department.

Ensure the examination of the quality reports from the day prepared by production personnel (entry of data into system such as SAP-QM or Fenice); ensure the examination of monthly reports. Support factory quality and food safety management program and product coding maintenance. Monitor and review information from materials, events, or the environment to detect or assess problems. Record goods movements in SAP (e.g. stock for quality controls / blocked stock, etc.). Ensure all program requirements/standards regarding quality and food safety are implemented, practiced, and maintained. Internal auditing, recording statistical data and analyzing production data to verify compliance or determine deviation from existing standards. Execute daily review of the Hazard Analysis Critical Control Point (HACCP) documentation. Enforce and promote all company guidelines, policies, and good manufacturing practices.

Main Responsibilities:

• Ensure documents are created and maintained for Quality Control activities.
• Reviews consumer complaint data & determine course of action to reduce complaints.
• Review/Oversee incoming packaging material for accuracy and complete SAP related activities.
• Review/Oversee incoming ingredient COA’s and completed SAP related activities.
• Utilizing SAP hold non-conforming product, ingredients & packaging material.
• Ensure SOPs are updated/reviewed annually.
• Support R & D activities including trials, product start ups, etc. including military standard testing
• Ensure equipment for quality testing is properly maintained & calibrated
• Responsible for product holds, including dispositions
• Manage QA Techs daily activities.
• Advanced preparation of documentation and compilation of data;
• Collaborates with Operations on Quality concerns
• Create QA related OPL’s and train affected personnel.
• Conducts mock trace exercises.

About You:

• Bachelor's Degree required, preferably in Microbiology, Biology, Food Safety, Food Science, or related field.
• 1-3 years of relevant supervisory experience
• Knowledge of raw materials, production processes, quality control
• Ability to match or detect differences in color, including shades & brightness, ability to see details, ability to compare similarities & differences quickly & accurately
• Ability to perform simple math
• Working to advance knowledge of Microsoft systems (Word, Excel, PowerPoint, etc.)
• Strong written & verbal skills
• Proficiency in SAP is preferred
• Knowledge of Good Manufacturing Practices & HACCP are strongly preferred

Artificial Intelligence Disclosure:

As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

What We Offer:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.