Food Runner - Picobar

Auberge; Calistoga (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Solage Management Inc is seeking a friendly Food Runner to join our front-of-house team in Calistoga. You will help deliver orders swiftly from kitchen to table and assist servers to ensure a superb guest dining experience.

Ideal candidates have customer service experience in luxury settings, the ability to work flexible shifts including weekends, and clear English communication. Starting pay is $17.90 per hour in California, with opportunities to grow within Auberge Resorts Collection.

Qualifications

• Prior experience in customer service or a similar role, in a luxury setting, is preferred.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to communicate in English.

Responsibilities

• Deliver orders from kitchen to tables accurately and timely.
• Coordinate with kitchen and front-of-house to ensure smooth service.
• Assist servers, bartenders, and guests to enhance dining experience.
• Maintain cleanliness and proper operation of restaurant equipment.
• Ensure expediting area and outlets are neat and stocked.
• Adhere to safety standards and proper food temperatures.
• Check in with guests to ensure needs are met.

Skills

Customer service

Flexibility

English communication

Job description

Company Description

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it’s a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the “good life.” Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.

Job Description

Join our dynamic team as a Food Runner. In this key role, you'll play a vital part in our guests' experience by swiftly and precisely ensuring the smooth delivery of delectable orders from the kitchen to their tables, ensuring they have an exceptional dining experience.

• Ensure communication in the kitchen between the front of house and back of house teams by calling out orders, getting the status on dishes, and calling the waitstaff to serve completed dishes.
• Ensure that all orders are completed accurately, in time, and with the correct priority.
• Perform the finishing touches to completed dishes, such as adding garnishes and removing smudges.
• Assisting servers, bartenders, and guests in the dining experience, taking orders and delivering requested items in an efficient and timely manner
• Relate with guests about needs, satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
• Operate, maintain and properly clean all restaurant equipment and fittings
• Ensure that the expediting area and restaurant outlets are tidy, organized, and well stocked at all times
• Ensure food is served in accordance with safety standards (e.g. proper temperature)
• Check in with guests upon delivery of dishes and ensure they have everything they need, as needed

The starting rate for this position is $17.90/hour This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• Prior experience in customer service or a similar role, in a luxury setting, is preferred.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to communicate in English.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.