Food Runner / Expeditor

The Vanderbilt; Newport (RI); On-site; USD 19,000 - 28,000; Full time

Job summary

The Vanderbilt in Newport, RI is seeking a dedicated Food Runner / Expeditor to join our luxury dining team. You will ensure smooth delivery of dishes from kitchen to tables, upholding the highest standards of service and presentation in a storied resort setting.

Candidates should have experience in customer service within luxury environments and be able to work flexible hours, including weekends and holidays.

Qualifications

• Prior experience in customer service or a similar role in luxury settings.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to communicate in English.

Responsibilities

• Communicate orders between kitchen and service staff, ensuring accuracy and timely delivery.
• Ensure orders are completed with correct priority and presentation.
• Finish dishes with garnishes and clean presentation as needed.
• Assist servers, bartenders, and guests to enhance dining experience promptly and courteously.
• Engage with guests to ensure satisfaction with beverages and service quality.
• Maintain and clean restaurant equipment and dining areas.
• Keep the expediting area tidy, organized, and well stocked at all times.
• Ensure food is served in compliance with safety standards and temperatures.
• Check in with guests after delivery to ensure they have everything they need.

Skills

Customer service

Luxury setting

English communication

Job description

The Vanderbilt, Auberge Collection is a former mansion-turned-storied 33-room luxury resort located in downtown Newport. Originally built in 1908 by scion Alfred Gwynne Vanderbilt, the property is the coastal city’s social hub and a vibrant, historic gem waiting to be explored. Brimming with alluring eccentricities, the mansion has been meticulously restored to its glory, boasting elegant fireplaces and museum-quality artwork in the welcoming lobby entrance, Mezzanine and Parlor Room. Dining options include The Dining Room at the Vanderbilt, which features a forward-thinking menu of coastal New England classics, The Living Room, offering light bites and bar favorites, and The Conservatory, where guests can dine indoors as well as outdoors on the Garden Terrace. Guests can also enjoy evening drinks at the popular rooftop bar, The Roof Deck, which offers sweeping views of Newport Harbor. The Vanderbilt presents a spa and fitness center with indoor and outdoor pools, as well as a variety of local experiences, such as sailing journeys on the Newport coast, private culinary classes, and more.

Join our dynamic team as a Food Runner / Expeditor. In this key role, you'll play a vital part in our guests' experience by swiftly and precisely ensuring the smooth delivery of delectable orders from the kitchen to their tables, ensuring they have an exceptional dining experience.

• Ensure communication in the kitchen between the front of house and back of house teams by calling out orders, getting the status on dishes, and calling the waitstaff to serve completed dishes.
• Ensure that all orders are completed accurately, in time, and with the correct priority.
• Perform the finishing touches to completed dishes, such as adding garnishes and removing smudges.
• Assisting servers, bartenders, and guests in the dining experience, taking orders and delivering requested items in an efficient and timely manner
• Relate with guests about needs, satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
• Operate, maintain and properly clean all restaurant equipment and fittings
• Ensure that the expediting area and restaurant outlets are tidy, organized, and well stocked at all times
• Ensure food is served in accordance with safety standards (e.g. proper temperature)
• Check in with guests upon delivery of dishes and ensure they have everything they need, as needed

Qualifications

• Prior experience in customer service or a similar role, in a luxury setting, is preferred.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to communicate in English.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com

Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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