Food Runner / Busser

The Crescent Hotels Group; Denver (CO); On-site; USD 27,000 - 36,000; Full time

Job summary

Source Hotel, part of Crescent Hotels & Resorts, is seeking a Full-Time Food Runner/Busser to elevate guest experiences in a dynamic hotel dining setting.

The role involves supporting service staff, staying informed on menus and specials, maintaining clean dining areas, and assisting with to-go orders and room service as needed. A background in Food & Beverage and strong customer service are essential.

Qualifications

• Ideal: Minimum of one year of experience in same or similar positions in the Food & Beverage industry.
• Required: High School Diploma or GED Equivalent
• Ideal: Food Handlers & Responsible Beverage Service (RBS) Certifications

Responsibilities

• Arrives to work on time in proper uniform.
• Prepare for service according to procedures and ensure adequate supplies.
• Assemble back station and dining room for service and stock service items.
• Be fluent with menus and suggestively sell items.
• Greet guests, clear and reset tables, and assist with room service as needed.

Skills

Customer service

Food & beverage knowledge

English proficiency

Bilingual asset

Education

High School Diploma or GED

Tools

POS system

Job description

Description

Join the Source Hotel!

If you're passionate about elevating member or guest experience and hold the required qualifications, we want to hear from you!

Join our team! We have an immediate openings for individuals who are committed to elevating our guest experience to fill the position of a Full-Time Food Runner/Busser.

Your Role:

We are currently seeking a Food Runner / Busser to join and contribute to the success of the Source Hotel by creating positive experiences for every guest who visits the hotel by being welcoming, friendly, attentive, and supporting service staff during each dining engagement for excellent service.

Key Responsibilities:

• Arrives to work on time in proper uniform.


• Prepare for service according to company procedures including inspection for adequate supplies, procuring additional product as necessary.


• Assemble back station and dining room for service. Including but not limited to; appropriate menus distributed, bus station set, water and coffee service stocked.


• Be fluent with all menus and specials; possess the ability to suggestively sell items.


• Assemble service station in adherence with shift guidelines, including supplemental equipment.


• Stock and organize the Expeditor Food Line; observe and communicate any specials or item shortages to the team.


• Ensure all food orders meet club standards and are delivered properly to the table and seat number.


• Be the line of communication between both service and culinary teams, i.e. dietary restrictions, special orders or requests.


• Assist with table maintenance, refill waters and mark tables between courses.


• Greet guests, clear, and reset tables as needed.


• Facilitate to go orders and room service requests.


• Assist servers and bartender as needed, including receiving and entering orders into POS as business dictates


• Present a positive attitude and professional appearance at all time


• Improve the guest experience with suggestive selling and thorough menu knowledge


• Complete daily side work and shift paperwork in adherence with property specifications


• Whenever possible, address members by name.


• Maintain a clean and organized dining room and work area.


• Visually inspect all work areas, food service and ensure they are clean and presentable to guests.


• Complies with all Food and Beverage regulations and liquor laws, including but not limited to checking ID before serving liquor to a member/guest that looks under 30 years of age, etc.


• Support / work other food & beverage outlets as business dictates.

EDUCATION, LICENSES, & CERTIFICATION:

• Ideal: Minimum of one (1) year of experience in same or similar positions in the Food & Beverage industry


• Required: High School Diploma or GED Equivalent


• Ideal: Food Handlers & Responsible Beverage Service (RBS) Certifications

ESSENTIAL QUALIFICATIONS:

• Required: At least 21 (21) years of age.


• Required: Ability to obtain Food Handlers and Responsible Beverage Service (RBS) Certificate within 30 days of hire


• Required: Reliable and punctual attendance.


• Required: Communicate verbally with staff members and/or customers


• Required: Give and/or follow verbal and written instructions


• Required: Visually inspect all work areas, food service


• Required: Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.


• Positive attitude, professional manner, and appearance in all situations.


• Required: Read and write (English); Bi-lingual oral, speech, and writing skills in and additional language is an asset in this position


• Required: Demonstrated quality written, verbal, and interpersonal communication skills.


• Required: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.


• Required: Capable of working effectively independently with minimal supervision


• Required: Strong analytical skills.


• Required: High attention to detail and accuracy


• Required: Ability to elicit and accept constructive feedback.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts