Food Runner - Airport Lounge

Hyde-Park-Hospitality; San Francisco (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance (Health, Dental, or/

Disability Insurance

Vacation and PTO

401K Plan with generous Company

Employee Assistance Program (EAP)

Employee Corporate Discounts

Job summary

Hyde Park Hospitality is seeking a Food Runner for The Club lounge at San Francisco International Airport. The role delivers food and beverage mobile orders to guests, ensures timely service, and maintains high guest satisfaction in an elevated airport lounge environment.

Ideal candidates demonstrate hospitality focus, active listening, and the ability to multitask in a fast-paced setting. Shifts include evenings and weekends, with a customer‑centric approach and adherence to health and safety

Qualifications

• Hospitality-focused and guest-satisfaction driven.
• Cheerful, warm and courteous demeanor at all times.
• Active listening and clear verbal communication.
• Ability to understand written work-related materials.
• Effective spoken communication with guests and staff.
• Clear and accurate written communication as required.
• De-escalation skills to resolve conflicts professionally.
• Ability to develop practical solutions to daily issues.

Responsibilities

• Ensure a positive guest experience and resolve complaints per policy.
• Serve as liaison between Front of House and Back of House staff.
• Communicate food orders to chefs, noting priorities and allergies.
• Assist wait staff with table setup and supplies.
• Serve food and beverages promptly and safely.
• Check in with guests, take additional orders, refill water.
• Inform staff of guest feedback or requests.
• Maintain knowledge of all food and beverage offerings.
• Clear dirty dishes and utensils after use.
• Answer questions about ingredients and menu items.
• Ensure timely and safe delivery of orders to guests.
• Assist with lounge cleanliness and disposal tasks.

Skills

Hospitality focus

Guest experience

Active listening

Reading comprehension

Speaking

Writing

Conflict resolution

Problem solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time AD Lounge SFO, San Francisco, CA, US

2 days ago Requisition ID: 2127

Pay Rate: $23.00 per hour

Shift Timing:4:00 PM-12:00 AM

Union Membership: Our hourly team members are required to become members of Unite Here, Local 2 upon hire.

Food Runner Job Summary

The Food Runner provides best-in-class guest service to our guests and is responsible for engaging with guests for the servicing of all food and beverage items inside The Club lounge located in the San Francisco International Airport. The Food Runner delivers all food and beverage mobile orders directly to the guests' tables, ensuring timely service and food quality.

Food Runner Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly, and warm spirited.
• Guest Experience- Maintains a friendly, cheerful, and courteous demeanor always, ensuring the highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Speaking – Talking to others to convey information effectively.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Food Runner Primary Job Duties

• Ensures a positive guest experience for all guests and resolves guest complaints in a manner consistent with policy, and with guest satisfaction in mind.
• Act as the contact point between Front of the House and Back of the House staff.
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Serves food and beverage items using established rules and sequence of service in a timely and safe manner.
• Check in with guests and take additional orders or refill water, as needed.
• Inform restaurant staff about guest’s feedback or requests.
• Maintains knowledge of all food and beverage offerings.
• Remove dirty dishes and utensils.
• Answer guests’ questions about ingredients and menu items.
• Ensure timely and safe delivery of food and beverage items ordered/requested by guests.
• Assist with the removal of trash throughout lounge, taking to designated disposal areas.
• Other duties as assigned.

Food Runner Minimum Acceptable Qualifications

• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company.
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best‑in‑class environment.
• Understanding of hygiene and food safety rules.
• Physical ability and stamina to carry heavy trays and stand for long hours.
• Availability to work various shifts, including weekends.
• Multi‑tasking abilities.
• Good oral communication skills.
• Ability to handle the stress of a face‑paced work shift up to ten (10) hours.
• Requires the ability to lift and / or move up to 40 pounds.
• Requires the ability to walk, bend, twist, and stand to perform normal job functions.Report on work on a regular and timely basis.
• Able to work rotating shifts including weekends and holidays.
• Pass and maintain all necessary licenses and certifications including, but not limited to, alcohol server and local health department food handler certifications.
• Must be able to pass and obtain security background check and clearance to work in airport environment.

Medical Insurance (Health, Dental, Vision)

Disability Insurance

Vacation and PTO

401K Plan with generous Company Matching

Employee Assistance Program (EAP)

Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast‑growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago‑area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.