Food Retail Brand Location Manager

Aramark; Greenville (NC); On-site; USD 85,000 - 130,000; Full time

Job summary

Aramark is hiring a Food Retail Brand Location Manager to oversee planning, direction and control of a single campus location, with potential satellite sites, and a $3M-$5M scope. This role reports to the Food Service Director and is pivotal in delivering safe, profitable, and high‑quality dining services.

You will lead and develop staff, build lasting client relationships, drive sales growth, ensure brand and health standards are met, and partner with operations, accounting and HR to optimize

Qualifications

• Requires at least 4 years of experience
• Requires 1-3 years of experience in a management role
• Previous experience in retail required
• Requires a bachelor’s degree or equivalent experience
• Strong communication skills
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time
• Ability to demonstrate excellent customer service using Aramark's standard service model

Responsibilities

• Plan, direct, and control the assigned unit to achieve operating and financial goals.
• Provide guidance and motivation to direct reports.
• Develop and maintain effective employee relations with direct reports.
• Maintain effective client rapport and mutually beneficial business relationships with clients.
• Look for opportunities to implement new products and services to support sales growth and client retention.
• Recruit, train and succession plan for management and hourly positions.
• Maintain all standards including Aramark, health department, client, and brand standards where applicable.
• Interface with RDM, Director of Operations, Executive Chef, and Food Service Directors within the campus.
• Support all team initiatives and process improvement through implementation and follow through.
• Ensure brand compliance adherence and execution.
• Responsible for the food safety of assigned dining locations, create and execute action plans alongside the location manager.
• Develop location forecasts and budgets with the Food Service Director, and communicates variances to the unit controller & director of operations.
• Develop plans to optimize financial performance and productivity including sales increases, pricing guidelines, food and labor budgets, and accurate forecasts.
• Ensure all provided tools are utilized accurately including the Expense Budget Tool, Prima, LST, myWorkLife, inventory reports, Kronos, and other assigned systems per brand requirements.
• Build effective partnership with support functions including accounting, HR, marketing, and nutrition.
• Provide support directly to assistant location managers and supervisors and hourly employees.
• Hold direct reports responsible for performance and goal achievement.
• Takes action quickly to solve problems and create strategic solutions.
• Focus on continued results to drive engagement, customer satisfaction, and standards.
• Maintain location standards.
• Takes Action; Develops Others; Drives for Results; Raises the Bar;

Job description

Title: Food Retail Brand Location Manager

Requisition #: 682769

Information at a Glance

Job Description

Reports to the Food Service Director and is responsible for the overall planning, direction and control of a single location, which may include smaller satellite locations as needed . Level of impact is within the assigned retail location. Location oversight varies in size and volume. Scope: $3M - $5M .

Job Responsibilities

• Provide overall planning, direction, decision making, and control to assigned unit within a defined district, to achieve operating and financial goals.


• Provide guidance and motivation to direct reports.


• Develop and maintain effective employee relations with direct reports.

• Maintain effective client rapport and mutually beneficial business relationships with clients.

• Look for opportunities to implement new products and services, which support sales growth and client retention.


• Responsible for recruiting, training and succession planning of management level and hourly positions.


• Maintain all standards including Aramark, health department, client, and brand standards where applicable.


• Interface with RDM, Director of Operations, Executive Chef, and Food Service Directors within the assigned campus.


• Support all team initiatives and process improvement through implementation and follow through.


• Ensure brand compliance adherence and execution.


• Responsible for the food safety of assigned dining locations, create and execute action plans alongside the location manager.


• Develops location forecasts and budgets, alongside the Food Service Director, and communicates variances to the unit controller & director of operations.


• Develops plans to optimize financial performance and productivity including sales increases, pricing guidelines, food and labor budgets, and accurate forecasts.


• Ensure all provided tools are utilized accurately including the Expense Budget Tool, Prima, LST, myWorkLife, inventory reports, Kronos, and other assigned systems per brand requirements.


• Build effective partnership with support functions including accounting, HR, marketing, and nutrition.


• Provide support directly to assistant location managers and supervisors and hourly employees.


• Hold direct reports responsible for performance and goal achievement.

Responsibilities & Behaviors

• Takes action quickly to solve problems and create strategic solutions.


• Focus on continued results to drive engagement, customer satisfaction, and standards.


• Maintain location standards.

Target Competencies to be developed while in Role

• Takes Action


• Develops Others


• Drives for Results


• Raises the Bar

Critical Development Role Responsibilities

• Prepare location forecasts and budgets.


• Develop a location-based succession plan.


• Diagnose P&L shortfalls and opportunities for the assigned location.


• Conduct a customer / client focus group and develop action plans.


• Play a lead role as a campus champion for an initiative.

Qualifications

• Requires at least 4 years of experience


• Requires 1-3 years of experience in a management role


• Previous experience in retail required


• Requires a bachelor’s degree or equivalent experience


• Strong communication skills


• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.


• Must be able to stand for extended periods of time


• Ability to demonstrate excellent customer service using Aramark's standard service model

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter.