Food Quality Assurance Supervisor

LSG Lufthansa Service Holding AG; Portland (OR); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Tuition reimbursement

Free meals

Free parking

Paid time off

Job summary

SkyChefs in Portland, Oregon, is seeking a Quality & Food Safety Supervisor to uphold the highest standards of quality, safety, and accuracy for meals before flight service. You will lead from the production floor, collaborating with operations and leadership to drive compliance, coach staff, and implement continuous improvement while ensuring regulatory expectations are met.

This hands-on role emphasizes on-site leadership and rapid problem-solving on the floor.

Qualifications

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, engineering or related field preferred.
• PCQI and HACCP knowledge with GFSI standards highly preferred.
• 1–3 years of related food safety experience required.
• Strong analytical, leadership and communication skills.
• Experience with GMP, FDA, USDA and HACCP regulations.

Responsibilities

• Ensure food and equipment are prepared correctly and delivered on time for each flight.
• Maintain daily compliance with food safety and quality standards (FDA, USDA, HACCP).
• Investigate quality or customer issues and implement corrective actions to prevent recurrence.
• Lead continuous improvements to processes, safety and productivity.
• Supervise daily activities and conduct regular team meetings.
• Schedule staffing to meet goals while managing overtime.
• Train staff on food safety, hygiene and proper handling procedures.
• Maintain audit readiness with site leadership and document corrective actions.

Skills

Analytical skills

Leadership

Interpersonal skills

Communication skills

Regulatory knowledge

Education

Bachelor’s degree in Food Science or related field

Tools

Microsoft Office

Cloud-based systems

Scanner/Tablet technology

Job description

Job Title:Food Quality Assurance Supervisor
Job Location:Portland-USA-97218
Work Location Type:On-Site
Salary Range:$73,646.44 - 92,058.04

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

The Opportunity

As a Quality & Food Safety Supervisor, you'll be at the forefront of ensuring every meal meets the highest standards of quality, safety, and accuracy before reaching airline customers. In this dynamic leadership role, you'll partner closely with operations, quality, and leadership teams to uphold food safety programs, drive compliance, support audits, coach employees, and champion continuous improvement initiatives.

This is a highly visible, hands-on role where you'll lead from the front. You'll spend time on the production floor engaging with teams, solving real-time challenges, and helping deliver exceptional service while ensuring regulatory and customer expectations are consistently exceeded.

Why You’ll Love Working With Us

• Career Growth: We invest in your professional development and offer clear pathways for advancement.
• Competitive Salary + 401(k) Match – Secure your financial future
• Day 1 Benefits – Medical, Dental, Vision, Life Insurance, AD&D
• Tuition Reimbursement – Invest in your professional development
• Exciting Perks: Free meals, free parking, and the opportunity to be part of an industry leader that’s setting new standards in airline hospitality.
• A Winning Culture: Collaborate with top-tier professionals and be part of a company that values innovation, teamwork, and excellence.
• Paid Time Off – Vacation, Sick Leave, and Holiday Pay
• Exclusive Perks – Membership to American Airlines Credit Union

Main Accountabilities

• Make sure food and equipment are prepared correctly and delivered on time for every flight
• Ensure daily compliance with food safety and quality standards, including FDA, USDA, HACCP, and company guidelines
• Investigate quality or customer issues and help implement solutions to prevent repeat concerns
• Support ongoing improvements to processes, safety, and productivity
• Supervise daily activities within your assigned area and lead regular team meetings
• Schedule and manage staffing to meet productivity goals while controlling overtime
• Train and coach employees on food safety, hygiene, and proper handling procedures
• Partner with site leadership to stay audit‑ready at all times
• Keep documentation current and follow up on corrective actions
• Lead by example, reinforcing company values, teamwork, and accountability
• Participate in company programs focused on quality, safety, and continuous improvement

Knowledge, Skills and Experience

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, engineering or related fields is preferred
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP)Working knowledge in Global Food Safety Initiative (GFSI) standards is highly preferred
• One to three years of related work experience required in the food safety area
• Proven analytical and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve budget
• Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations
• Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
• Be a collaborative leader who inspires, manages, coaches and respects people.
• Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud-based systems.

COMPENSATION

The base salary offered will be determined based on a variety of factors, including relevant experience, skills, qualifications, education, and geographic location, where applicable. This position is also eligible to participate in our annual incentive program based on financial and operational performance and is targeted at 7% for this role.

SkyChefs is an EEO and Affinitive Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

SkyChefs is an EEO and Affinitive Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.