Food Preparation and Customer Service Associate

Graze Craze Cumberland; Smyrna (GA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Paid training

Performance review after 90 days

Advancement opportunities

Job summary

Graze Craze Cumberland is hiring a Food Preparation and Customer Service Associate (Grazologist) in Smyrna, GA. This role blends kitchen prep, charcuterie assembly, and frontline service, with training provided and a strong emphasis on teamwork and accuracy.

Hours are Tue–Sat, 11:00 AM–6:00 PM, about 32.5 paid hours weekly, with a 30-minute unpaid meal break. Starting pay is $16.00/hour, plus employee discount and growth opportunities within a locally owned restaurant family.

Qualifications

• Consistent availability Tuesday through Saturday, 11:00 AM–6:00 PM.
• Reliable attendance and professional communication.
• Willingness to perform all aspects of the position, including food preparation, dishwashing, cleaning, stocking, and customer service.
• Ability to stand for extended periods and lift or move items weighing up to 25 pounds, with or without reasonable accommodation.
• Ability to work efficiently and cooperatively in a small-team environment.
• Commitment to food safety, cleanliness, and quality.

Responsibilities

• Food Preparation and Production: Prepare meats, cheeses, fruits, vegetables, dips, and other ingredients according to recipes and food safety standards; Assemble charcuterie boards, boxes, and other products; Package and label orders; Assist with larger catering orders; Maintain product quality.
• Kitchen Cleaning and Organization: Wash dishes and equipment; Clean and sanitize workstations; Execute opening, restocking, and end-of-shift cleaning; Label and store ingredients; Keep workspace organized and safe.
• Customer Service and Team Support: Greet customers, assist with product questions, process orders at POS; Handle transactions accurately; Recommend products; Assist with inventory and catering prep; Support teammates.
• Additional opportunities: occasional local deliveries with driver license and mileage reimbursement per policy.

Skills

Customer service

Attention to detail

Reliability

Punctuality

Teamwork

Food safety awareness

Stamina

Tools

Toast POS

Job description

Food Preparation and Customer Service Associate

Graze Craze Cumberland | Smyrna, GA

Pay: $16.00 per hour
Job Type: Part-time
Expected Hours: Approximately 32.5 paid hours per week
Schedule: Tuesday–Saturday, 11:00 AM–6:00 PM, including a 30-minute unpaid meal break

About Graze Craze Cumberland

Graze Craze is a growing national charcuterie franchise known for its creative, concierge-style approach to grazing. Our Cumberland location is locally owned and operated, combining the strength of a national brand with the heart of a small business.

We specialize in handcrafted charcuterie boards, boxes, and grazing tables, prepared fresh with premium ingredients and attention to detail.

Our mission is simple: We believe food is a love language best expressed through charcuterie.

About the Position

Graze Craze Cumberland is seeking a reliable, detail-oriented Food Preparation and Customer Service Associate, also known as a Grazologist, to join our team.

This is a hands-on food-service position that combines food preparation, charcuterie assembly, customer service, cleaning, and daily kitchen operations.

We're looking for someone who takes pride in their work, follows established procedures, works well with others, and understands that every task contributes to the success of our business.

No previous charcuterie experience is necessary. We provide training in our products, preparation techniques, and presentation standards.

Key Responsibilities

Food Preparation and Production

• Prepare meats, cheeses, fruits, vegetables, dips, and other ingredients according to recipes and food safety standards.

• Assemble charcuterie boards, boxes, cups, and other products following established portioning and presentation guidelines.

• Package, label, and organize customer orders accurately.

• Assist with preparing larger catering orders and grazing tables.

• Maintain product quality, consistency, and freshness.

Kitchen Cleaning and Organization

• Wash dishes, utensils, cutting boards, trays, and food preparation equipment.

• Clean and sanitize workstations, equipment, and shared kitchen areas.

• Complete assigned opening, restocking, and end-of-shift cleaning responsibilities.

• Properly label, date, rotate, and store food ingredients.

• Maintain an organized workspace and follow food safety procedures.

Customer Service and Team Support

• Greet customers and assist with product questions and selections.

• Take and process orders using our point-of-sale system.

• Handle customer transactions accurately and professionally.

• Recommend products and add-ons based on customer needs.

• Assist with inventory, stocking, and receiving supplies.

• Support coworkers during busy periods and help complete shared responsibilities.

• Assist with catering preparation and event setup as needed.

Qualifications and Requirements

Required

• Consistent availability Tuesday through Saturday, 11:00 AM–6:00 PM.

• Reliable attendance, punctuality, and professional communication.

• Willingness to perform all aspects of the position, including food preparation, dishwashing, cleaning, stocking, and customer service.

• Ability to follow written instructions, recipes, and established presentation standards.

• Ability to stand for extended periods and lift or move items weighing up to 25 pounds, with or without reasonable accommodation.

• Ability to work efficiently and cooperatively in a small-team environment.

• Commitment to food safety, cleanliness, and quality.

Preferred, but Not Required

• Experience in food service, restaurant kitchens, catering, or hospitality.

• Experience with food preparation, packaging, or kitchen sanitation.

• Familiarity with point-of-sale systems, particularly Toast.

• ServSafe or other food safety certification.

Work Schedule

This position is designed to provide consistent daytime coverage.

• Tuesday–Friday: 11:00 AM–6:00 PM

• Saturday: 11:00 AM–6:00 PM

• Approximately 32.5 paid hours per week, with a 30-minute unpaid meal break each shift

Consistent Saturday availability is essential.

Occasional opportunities to assist with after-hours catering, workshops, and community events may be available.

Compensation and Benefits

• Starting pay of $16.00 per hour

• Paid, hands-on training

• Employee discount

• Opportunities to participate in catering and community events

• Performance review after approximately 90 days

• Opportunity for advancement into a lead position with increased compensation, based on demonstrated performance, leadership ability, and business needs

Advancement is based on performance and is not guaranteed.

Additional Opportunities

Employees may have opportunities to assist with local deliveries. Deliveries are optional and are not required for this position.

Employees who volunteer for delivery assignments must have a valid driver's license, access to a reliable personal vehicle, and meet applicable driving and insurance requirements. Approved business mileage will be reimbursed according to company policy.

Why Work With Us?

At Graze Craze Cumberland, we're building a team that values quality, dependability, teamwork, and exceptional customer service.

You'll have the opportunity to learn specialized food preparation and presentation skills, contribute to memorable customer experiences, and grow alongside a locally owned business.

We believe that preparing beautiful food and maintaining a clean, organized kitchen go hand in hand. Every team member plays an important role in our success.

If you're dependable, enjoy working with food, take pride in doing things correctly, and are willing to contribute wherever needed, we'd love to hear from you.

Graze Craze Cumberland is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics and provide reasonable accommodations as required by law.