Food & Nutrition Services General Manager

MercyOne; Mason City (IA); On-site; USD 100,000 - 170,000; Full time

Job summary

Trinity Health is seeking a senior healthcare operations leader to guide ministry area functional responsibilities, enable strategy addressing business and regulatory issues, and ensure financial performance. You will collaborate with System Services, Regions and Health Ministries to align strategy and operations, provide decision support, and drive accountability for KPIs and value delivery.

Key leadership duties include advising ministry leaders, standardizing policies, and overseeing vendor

Qualifications

• High School diploma or equivalent.
• Associates Degree preferred in Hospitality Management, Food & Nutrition Services, Dietary Services, Business Administration, or related field.
• Minimum of three (3) years experience in healthcare food service management with supervision experience.
• MS Word, Excel, Outlook, PowerPoint, Teams familiarity.

Responsibilities

• Provide guidance and leadership to ministry leaders in developing strategies and achieving performance goals.
• Coordinate across System Services Function Area, Regions & Health Ministries to align strategy and operations.
• Oversee policy standardization and the centralization of spend through vendor/contract labor management.
• Support system-wide strategic development and deployment of functional priorities and initiatives.
• Measure and report KPIs/metrics and ensure value delivery across the organization.

Skills

Leadership

Strategy

Collaboration

Financial acumen

Education

High School Diploma

Associates Degree preferred

Job description

Purpose

Accountable for leading, guiding & directing the Trinity Health ministry area functional responsibilities. Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborate with System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Maintaining awareness of new industry developments & standards.

Employment Type

Full time

Shift

Day Shift

Description

Accountable for leading, guiding & directing the Trinity Health ministry area functional responsibilities. Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborate with System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Maintaining awareness of new industry developments & standards.

Provides decision support, operations &/or optimization leadership focus.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership

• Providing advice, guidance & leadership to RHM & Ministry leaders in developing strategies & in the achievement of performance goals.
• Enable Collaboration across & within System Services Function Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations

Direction & Growth

• Providing advice, guidance & leadership to System Services Function Area, Regions & Health Ministries.
• Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice
• Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend

Strategic Support & Accountability

• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives
• Responsible for supporting regional efforts to comply with functional area priorities
• Accountable for the selection, evaluation & overall success of the functional leadership teams
• Organization-wide focal point for establishing functional strategies & governance over financials & staffing
• Accountable for communication between System Services Function Area, Regions & Health Ministries leaders

Operational Delivery

• Responsible for measuring & reporting KPIs/metrics & value delivery
• Providing advice, guidance & leadership for the colleague life cycle

Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Minimum Qualifications

• High School diploma or equivalent
• Associates Degree (AA/AS) degree preferred in Hospitality Management, Food & Nutrition Services, Dietary Services, Business Administration, or other related field
• Minimum of three (3) years experience required in healthcare food service management, to include direct supervision and managing or leading a team, or an equivalent combination of education and experience Experience of computer-based programs (MS Word, Excel, Outlook, PowerPoint, Teams)
• General Manager THS

Additional Qualifications (nice To Have)

• Five (5) or more years of experience in Healthcare Food Service Management or Hospitality Services, to include strategic and operational experience managing and leading large teams

Physical & Mental Requirements & Working Conditions

Indirect Healthcare Support Services

• Continuous clinical / patient facing work environment.
• Includes continuous work time indoors (subject to travel requirements) under temperature-controlled & well- lit conditions; may encounter occasional variable external environmental conditions.
• Includes occasional lifting, up to 30 pounds unassisted; occasional travel; continuous use of computer; includes continuous sitting & may require occasional long periods of continued walking, standing, stooping, bending, pulling & pushing.

Direct Healthcare & Indirect / Support Healthcare Services

• Adapt to frequent interruptions, shifting priorities & stressful situations; attend to tasks until complete; understand & relate to complex ideas & concepts & be able to remember multiple tasks & regimens extending over long periods of time & work on concurrent tasks / projects.
• Continuously read small print; frequently hear normal sounds & voice patterns; give / receive instructions & other verbal communications in-person & over the phone / computer / device / equipment assigned with some background noise.
• Perform continuous manual dexterity activities & occasional grasping/handling.
• Continuously maintain a safe working environment & use available personal protective equipment (PPE).

KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.