Food & Beverage Server - Full Time-1

PGA TOUR, Inc; Norton (MA); On-site; USD 7,700 - 11,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Life and disability insurance

401(k) with employer match

Employee meals

Access to PGA TOUR tournaments

Job summary

TPC Boston is seeking a Food & Beverage Server to ensure guests are greeted, seated, and served promptly with courteous, accurate service.

Responsibilities include taking orders, communicating menu specials, maintaining station cleanliness, handling payments, and assisting with setup for events, while ensuring compliance with alcohol regulations and company standards.

Qualifications

• Thorough knowledge of food and beverage service procedures as would normally be acquired through a high school education or equivalent, plus one or two years additional years’ experience.

Responsibilities

• Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease.
• Communicate menu specials and changes; answer questions and take guest orders accurately.
• Ensure that work stations are properly refilled at the beginning and end of every shift.
• Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved.
• Participate in the continuous cleaning and up-keep of all Food and Beverage areas.
• Serve food and beverages items that meet strict standards, as outlined by the menu specifications work sheets.
• Prepare and serve soft beverages according to specifications prescribed by standard operating procedures.
• Perform all assigned side work duties. (Polishing, rolling, organization, etc.)
• Keep all stock prepared and ready for use on each shift.
• Maintain accountability of cash tips ensuring there be no commingling with any cash bank.
• Handle and count cash make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures.
• Complete requisition forms for all supplies as needed.
• Use the proper garnishes, china, glassware, and flatware for all food and beverages.
• Ensure that the Director of Food and Beverage/ Dining Room Manager or captain is informed of members/guests who may be intoxicated.
• Open dining room, grill and/or pub, ensuring that the area is clean and accommodating at all times, and in accordance with established quality standards.
• Handle any problem that might arise both courteously and professionally.
• Maintain responsibility for par stock inventory control on a daily basis.
• Set-up and break down dining room tables, banquet tables, chairs, display tables, and carts, theme decorations and other equipment to accommodate the operation as required by the reservation book and/or special event plan, banquet event order or diagram.
• Understands members and guests comments and complaints and forwards that information immediately to supervisor.
• Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division.
• Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc.
• Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges.
• Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
• Special projects or other duties as assigned.

Skills

Customer service

Cash handling

POS familiarity

Attention to detail

Education

High school diploma

Tools

POS system

Job description

TPC Boston is a private par-72, 7,241-yard golf course located in Norton, MA. Originally designed by the legendary player/designer Arnold Palmer, TPC Boston’s award-winning layout was redesigned in 2007 by Gil Hanse. The golf course is crafted to fit seamlessly into the natural New England landscape and excels in the areas of resource conservation, water quality management, integrated pest management, wildlife/habitat management and education/outreach. Tee up your career as a part of our team with the TPC Network!

SCOPE/POSITION OVERVIEW

The Food & Beverage Server is to ensure that all newly seated guests receive immediate attention, take their orders and serve their food and beverage requests promptly and courteously.

QUALIFICATIONS

Thorough knowledge of food and beverage service procedures as would normally be acquired through a high school education or equivalent, plus one or two years additional years’ experience.

RESPONSIBILITIES/DUTIES

• Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease.
• Communicate menu specials and changes; answer questions and take guest orders accurately.
• Ensure that work stations are properly refilled at the beginning and end of every shift.
• Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved.
• Participate in the continuous cleaning and up-keep of all Food and Beverage areas.
• Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets.
• Prepare and serve soft beverages according to specifications prescribed by standard operating procedures.
• Perform all assigned side work duties. (Polishing, rolling, organization, etc.)
• Keep all stock prepared and ready for use on each shift.
• Maintain accountability of cash tips ensuring there be no commingling with any cash bank.
• Handle and count cash make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures.
• Complete requisition forms for all supplies as needed.
• Use the proper garnishes, china, glassware, and flatware for all food and beverages.
• Ensure that the Director of Food and Beverage/ Dining Room Manager or captain is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is NOT to be served.
• Open dining room, grill and/or pub, ensuring that the area is clean and accommodating at all times, and in accordance with established quality standards.
• Handle any problem that might arise both courteously and professionally.
• Maintain responsibility for par stock inventory control on a daily basis.
• Set-up and break down dining room tables, banquet tables, chairs, display tables, and carts, theme decorations and other equipment to accommodate the operation as required by the reservation book and/or special event plan, banquet event order or diagram.
• Understands members and guests comments and complaints and forwards that information immediately to supervisor.
• Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division.
• Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc.
• Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges.
• Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
• Special projects or other duties as assigned.

Rate of Pay: $6.75 per hour plus gratuity

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job. This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

Travel is not expected for this position.

Work Schedule Expectations

This position requires early morning, late night, weekend and holiday shifts.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Owned, operated, and licensed by the PGA TOUR, the TPC Network is comprised of 30 premier private, resort and daily fee golf properties designed by some of golf’s most elite architects. Each TPC has hosted or has been designed to host TOUR-sponsored golf tournaments. Since TPC Sawgrass first opened its world-renowned PLAYERS Stadium Course in the fall of 1980, TPCs have provided the PGA TOUR with rent-free venues for tournaments, helping to boost championship golf purses and increasing charitable donations to grassroots non-profit organizations. At the same time, TPCs have provided recreational golfers with the unique opportunity to test their skills on the same layouts where the world’s best golfers compete. TPCs are known for their outstanding conditioning and amenities, as well as a commitment to environmental excellence. The TPC Network is also distinguished by its unwavering commitment to further the PGA TOUR’s giving back mission through support of charitable and community-based programs.

For more information, please visit www.tpc.com.

Our benefits may include:

• Medical/Dental/Vision Health Savings Account with employer contribution
• Wellness Reward Program
• Life and Disability Insurance
• 401(k) plus employer match and employer contribution
• Pet Insurance
• Employee Assistance Program
• Paid Time Off and Holidays
• Complimentary employee meals
• Access to PGA TOUR golf tournaments
• Tuition Assistance
• Playing privileges and employee discounts