Food & Beverage Operations Manager

Canyon Ranch Operating, LLC; Lenox (MA); On-site; USD 62,000 - 65,500; Full time

Benefits offered by this job

Use of spa and fitness facilities

Generous health plan including dental and vision

25 days of personal and holiday time off

Job summary

A leading wellness destination resort in Lenox, Massachusetts is seeking a Food & Beverage Operations Manager to oversee daily dining and event operations. The ideal candidate will have 3–5 years of experience in the hospitality industry with strong leadership, financial management skills, and certifications in food safety. This role offers a salary range of $62,000 - $65,500 annually and a competitive benefits package including generous health plans and personal time off.

Qualifications

• 3–5 years of experience in Food & Beverage or related field.
• 2+ years in a leadership or management role.
• TIPS certification and Serve Safe Manager Certification required.

Responsibilities

• Oversee execution of banquets and special events.
• Lead front-of-house dining and beverage operations.
• Manage financial performance, including budgeting and inventory.

Skills

Leadership

Financial management

Guest experience enhancement

Education

Associate’s Degree in Hospitality or Business Administration

Job description

Overview

Canyon Ranch® has been a trailblazer and an industry‑leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13‑time winner of Travel + Leisure’s Best Spa Award, an 11‑time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.

The Food & Beverage Operations Manager is responsible for leading front‑of‑house dining and event operations to ensure exceptional guest experiences, strong financial performance, and alignment with Canyon Ranch service and wellness standards. This role oversees daily restaurant operations, beverage programming, and supports banquet and special event execution while partnering cross‑functionally to ensure consistency, quality, and operational excellence.

Responsibilities

• Oversee the execution of banquets and special events, partnering with Events and Culinary teams to deliver seamless, high‑quality experiences.
• Coordinate event logistics including staffing, room setup, service flow, breakdown, and vendor elements such as rentals and décor.
• Lead day‑to‑day front‑of‑house dining and beverage operations, ensuring a consistently high level of service and an exceptional guest experience.
• Be a visible, hands‑on leader—engaging with guests, anticipating needs, and resolving concerns in real time.
• Manage financial performance, including budgeting, forecasting, purchasing, and inventory control, while identifying opportunities to improve profitability.
• Monitor food and beverage costs and analyze performance metrics to drive operational efficiency and revenue growth.
• Hire, train, and develop a high‑performing team, providing ongoing coaching and fostering a culture of accountability and service excellence.
• Ensure proper staffing levels to support both daily operations and special events.
• Lead and support training initiatives focused on service standards, food safety, and product knowledge.
• Maintain compliance with all food safety, sanitation, and alcohol service regulations.
• Partner cross‑functionally with Culinary, Events, Purchasing, and vendor partners to ensure alignment and operational success.
• Communicate effectively across teams to support smooth execution and continuous improvement.

Pay Range: $62,000 - $65,500 annually

Qualifications

• 3–5 years of experience in Food & Beverage or related field
• 2+ years in a leadership or management role
• Experience in hospitality (hotel, resort, or destination spa) strongly preferred
• Associate’s Degree in Hospitality, Business Administration, or related field preferred
• TIPS certification (required)
• Serve Safe Manager Certification (required)

Competitive Benefits

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide
• Generous health plan including Health, Dental and Vision after 30 days of employment
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer‑paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth