Food & Beverage Manager

Sonesta International Hotels; New Orleans (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) Retirement Plan with Company/3%

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance (Company-Paid)

Short-Term & Long-Term Disability (Com

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels seeks a Food & Beverage Manager to lead daily restaurant, bar, banquet, and catering operations across our New Orleans properties. You will drive guest satisfaction, operational excellence, and revenue performance while leading a diverse team in a fast-paced hospitality setting.

The role requires managing service standards, coordinating with culinary and hotel leadership, and ensuring HACCP/compliance.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, Food & Beverage Management, or related field preferred.
• 3+ years in Food & Beverage Operations, Restaurant/Hotel Operations, Banquets, or Hospitality Management.
• Previous leadership or supervisory experience in restaurants, hotels, or hospitality environments.
• Strong knowledge of restaurant operations, banquet service, catering, inventory and labor management.
• Knowledge of food safety regulations, HACCP, and alcohol service compliance.
• Strong leadership and team development skills; ability to motivate hospitality teams.
• Excellent communication, organizational, and problem-solving skills in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Lead day-to-day Food & Beverage operations across hotel restaurants, bars, lounges, room service, banquets, catering, and events.
• Supervise, train, coach, schedule, and develop Food & Beverage team members to deliver exceptional guest service.
• Ensure high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction across dining outlets.
• Partner with Culinary, Banquets, Stewarding, and hotel leadership for seamless operations.
• Monitor performance, guest feedback, labor costs, and financial metrics to drive efficiency.
• Support revenue growth through upselling, promotions, and event execution.
• Ensure compliance with food safety, sanitation, HACCP and alcohol service laws.
• Assist with hiring, onboarding, training, and employee engagement.
• Manage scheduling and payroll support to align with goals.
• Resolve guest concerns and drive service recovery to maintain high satisfaction.
• Support banquet functions and events for flawless execution.
• Foster a positive, service-focused culture aligned with Sonesta’s People People approach.

Skills

Leadership

Guest service

Communication

Problem solving

Team development

Education

Bachelor’s degree in Hospitality Management, Business, Food & Beverage Management, or related field

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

At Sonesta, food and beverage experiences are a huge part of what makes a stay memorable. As the Food & Beverage Manager, you’ll help lead the daily operations of our restaurants, bars, banquets, catering, and dining outlets — creating exceptional guest experiences while driving operational excellence, team engagement, and revenue performance. This role is perfect for someone who thrives in a fast-paced hospitality environment and loves balancing people leadership, service excellence, operational strategy, and guest satisfaction. You’ll partner closely with Culinary, Banquets, Operations, and hotel leadership teams to ensure every dining experience reflects the quality, energy, and hospitality Sonesta is known for. If you’re service-driven, organized, collaborative, and passionate about hospitality and Food & Beverage operations — we’d love to meet you.

What You’ll Be Doing

• Lead day-to-day Food & Beverage operations across hotel restaurants, bars, lounges, room service, banquets, catering, and special events.


• Supervise, train, coach, schedule, and develop Food & Beverage team members to deliver exceptional guest service and operational performance.


• Ensure high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction across all dining outlets.


• Partner closely with Culinary, Banquets, Stewarding, and hotel leadership teams to support seamless restaurant and event operations.


• Monitor restaurant performance, guest feedback, labor costs, food & beverage costs, inventory management, and operational efficiency metrics.


• Support revenue growth initiatives through upselling, promotions, menu strategies, event execution, and exceptional guest experiences.


• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, alcohol service laws, and health department requirements.


• Assist with hiring, onboarding, training, employee engagement, performance management, and succession planning activities.


• Manage scheduling, staffing levels, payroll support, and labor productivity to align with operational and financial goals.


• Resolve guest concerns and service recovery situations professionally and proactively to maintain high guest satisfaction scores.


• Support banquet functions, conferences, weddings, meetings, and catering events to ensure flawless execution and client satisfaction.


• Help drive a positive, collaborative, and service-focused culture aligned with Sonesta’s People People philosophy.


• Any other duties as assigned.

What Great Looks Like

• Bachelor’s degree in Hospitality Management, Business, Food & Beverage Management, or related field preferred.


• 3+ years of experience in Food & Beverage Operations, Restaurant Management, Hotel Operations, Banquets, or Hospitality Management.


• Previous leadership or supervisory experience within restaurants, hotels, bars, resorts, or hospitality environments preferred.


• Strong knowledge of restaurant operations, banquet service, catering, inventory management, labor management, and guest service standards.


• Knowledge of food safety regulations, sanitation standards, HACCP guidelines, and alcohol service compliance requirements.


• Strong leadership and team development skills with the ability to motivate and inspire hospitality teams.


• Excellent communication, organizational, and problem-solving skills in a fast-paced operational environment.


• Ability to analyze operational performance, guest feedback, and financial metrics to drive continuous improvement.


• Flexible availability including evenings, weekends, and holidays as required in hospitality operations.


• A passion for hospitality, food & beverage experiences, guest satisfaction, teamwork, and operational excellence.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance


• Health Savings Account (HSA) with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation & Sick Time


• Paid Parental Leave


• Company-Paid Life Insurance
  
• Company-Paid Short-Term & Long-Term Disability
  
• Hospital Indemnity, Critical Illness & Accident Insurance
  
• Educational Assistance
  
• Sonesta Hotel Discounts (yes, you’ll want to use these )
  
• Additional Perks & Employee Discounts
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.