Food & Beverage Manager

Highgate; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Highgate Hotels is seeking a Food & Beverage Manager to oversee the daily operations of the hotel’s outlets in Downtown Los Angeles. You will supervise staff, ensure SOPs, respond to guest concerns, and coordinate with other F&B managers to maintain high service standards and profitability.

The role focuses on maintaining exceptional guest experiences, training staff on SOPs, managing performances, and ensuring compliance with safety and sanitation regulations.

Qualifications

• Effective verbal and written communication with staff and guests.
• Ability to multitask and prioritize departmental functions.
• Strong focus on guest satisfaction and service standards.
• Experience in supervising and developing outlet staff.
• Maintain high standards of personal appearance and grooming.

Responsibilities

• Oversee daily operation of all F&B outlets.
• Supervise outlet personnel and ensure SOP compliance.
• Respond to guest complaints promptly and professionally.
• Coordinate with other F&B managers and report issues.
• Prepare and submit required reports and schedules.
• Monitor service quality and participate in menu planning.

Skills

Communication

Multitasking

Guest service

Leadership

Attentive service

Job description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Yearly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

One of the longest-standing hotels in Downtown L . A . , Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa’s fierce spirit is now matched with modern touches, all while respecting the property’s original footprint and Spanish Colonial design.

The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa’s vibrant arts program include s rotating art exhibits showcasing the works of L . A . ’s most compelling female artists — an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.

Overview

The Food & B e v e n i g M a n a g e r i s r e s p o n s i b l e f o r a s s i s t i n g i n c o o r d i n a t i n g, s u p e r v i s i n g a n d d i r e c t i n g a l l a s p e c t s o f F & B o u t l e t ’ s o p e r a t i o n s, w h i l e m a i n t a i n i n g a p r o f i t a b l e F & B o u t l e t a n d h i g h q u a l i t y p r o d u c t s a n d s e r v i c e l e v e l s. T h e y a r e e x p e c t e d t o m a r k e t i d e a s t o p r o m o t e b u s i n e s s; r e d u c e e m p l o y e e t o w a r n o u t; m a i n t a i n r e v e n u e a n d p a y r o l l b u d g e t s; a n d m e e t b u d g e t e d p r o d u c t i v i t y w h i l e k e e p i n g q u a l i t y c o n s i s t e n t l y h i g h.

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
• Monitor quality of service in F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure compliance with SOP’s in all outlets.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Ensure the training of employees on SOP’s and technical job tasks.
• Be involved in and/or conduct departmental and hotel training (CARE, One to One ), etc.
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Complete tip reporting.
• Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
• Ensure overall guest satisfaction.

Qualifications

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.