Food & Beverage Attendant, Aces - Full & Part Time

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a Food & Beverage Attendant to deliver exceptional guest experiences in a fast-paced casino setting. You will greet guests, coordinate seating, and assist front-of-house and culinary teams to ensure a smooth flow of service.

The role emphasizes professional presentation, strong English communication, cash handling, and adherence to department standards. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Must provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
• Must be able to have clear and effective communication with guests and team members.
• Must be able to work under pressure by staying calm and efficient during busy periods.

Responsibilities

• Greets guests, escorts them to tables, and presents menus, contributing to an engaging guest experience.
• Processes transactions accurately, adheres to cash handling procedures, and enforces tip policies.
• Prepares meals/beverages, expedites orders, delivers items, and maintains station cleanliness.
• Maintains stock across all areas and restocks as needed to support service flow.
• Coordinates seating and dining room activity to ensure fast, courteous service and awareness of specials.
• Supports cooks at action stations and presents prepared food to guests.
• Passes service standards, food and beverage tests with 90%+ before solo shifts and maintains performance thereafter.
• Performs other duties to support efficient department operation.

Skills

Guest service

Cash handling

English literacy

Teamwork

Communication

Work under pressure

Education

High School Diploma or GED

Job description

Under the direction of the Supervisor, Food & Beverage, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the front of house and culinary team at the assigned venue. The attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Creates the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (where applicable).

2. Ensures all sales transactions are processed accurately to maintain proper operation of the department. Process transactions accurately, ensuring all guests pay for their food and beverages and receive the correct change. Adheres to all cash handling procedures, including tip policies and practices, as established by the department.

3. Serves and prepares meals according to the Department standards. Prepares beverages and expedites food orders as necessary. Delivers food and any necessary condiments to guests. 4. Ensures cleanliness, sanitizing and organization of workstations and dining rooms. Clears and wipes down tables; removes food trays. Inspects dining room tables, chairs and floors for cleanliness. Keeps walkways clear of any debris; sweeps and mops as needed.

4. Maintains stock in all areas. Keeps stations fully stocked with condiments, plastic ware, coffee, etc. Restocks ice bins before opening and during operations as necessary.

5. Coordinates seating and activities of the dining room to provide fast and courteous service to guests. Maintains knowledge of daily specials.

6. Serves the guest at the food line, plates and garnishes food, and supports cooks in the action stations.

7. Passes service standards, food, liquor, wine, beer and alcohol awareness and point of sales tests with scores of 90% or better, before working solo shift. Continues to pass periodic quizzes and tests with the same results as needed thereafter.

8. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GEDrequired.

• Minimum three (3) months ofhigh-volume restaurant experienceand/or trainingpreferred.

• Minimum three (3) months ofcash handling experience preferred.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must be able to read,writeand communicate in the English language.

• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).

• Must be able to manage cash transactions accurately and securely.

• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.

• Must be able to have clear and effective communication with guests and team members.

• Must be able to work under pressure by staying calm and efficient during busyperiod(s).

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Must obtain andmaintaina current Food Handler’s Card.

• Must obtain andmaintainTraining for Intervention Procedures (TIPS)Certification upon employment.

• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primaryworkenvironmentisinaclimate-controlledCasino & Resortsetting.

• Workrequirestraveltoattendmeetings,tradeshows,andconferences.

• Incumbentsmayberequiredtoworkevening,weekendandholidayshifts.

• Mustbeabletoworkinafast-paced,high-demandenvironment.

• Strengthsufficienttoexertupto10poundsofforceoccasionallyand/oranegligibleamountof forcefrequentlyor constantly to lift,carry,push, pull or otherwise move objects and/or move up to 40 poundsoccasionally.

• Sedentarywork:involvessittingmostofthetime.Constantlyoperatesacomputerandother officeproductivitymachinery,suchasacalculator,copymachine,andcomputerprinter.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling,crouching,reaching,pushing,pulling,lifting,grasping,talking,hearing,andrepetitivemotions.

• Hearingsufficienttohearconversationallevelsinperson,viavideoconferenceandoverthe telephone.

• Speechsufficienttomakeoneselfheardandunderstoodinperson,infrontofgroups,inmeetings, viavideoconferenceandoverthetelephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visualacuitytoperformanactivitysuchaspreparingandanalyzingdataandfigures; transcribing;viewingacomputerterminal;expansivereadingandvisualinspectionofemployees, visitors or facility.

• Mobilitysufficienttosafelymoveinanofficeenvironment,walk,stoop,bendandkneel,andenter,exitandoperatea motor vehiclein the course oftravel to promotional events, meetings, conferences, tradeshowsand San Manuel properties.

• Endurancesufficienttosit,walkandstandforextendedperiods,andmaintainefficiencythroughout the entire work shift and during extended work hours.

• Theemployeemaybeexposedtofumesorairborneparticlesincludingsecondhandsmoke.

Reasonable accommodation will be made in compliance with all applicable law.