Food & Beverage Attendant

Smoky Mountain Resorts; Pigeon Forge (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k with 4% company match

Health, dental, and vision insurance

Paid Time Off

Sick Time

Tuition Reimbursement

Employee Discounts

Job summary

Smoky Mountain Resorts in Tennessee is seeking a Food & Beverage Attendant to deliver exceptional guest experiences across four outlets. The role emphasizes food safety, accuracy, and friendly service in a family-focused resort environment.

Responsibilities include taking orders, preparing items, and guiding guests through cashless payments while maintaining high cleanliness and safety standards. Experience in hospitality and ServSafe/ABC compliance are valued.

Qualifications

• Excellent customer service and guest interaction skills.
• Ability to work in a fast-paced hospitality environment.
• Strong verbal and written communication in English.

Responsibilities

• Take and fulfill food and beverage orders and serve items per recipe and SOPs.
• Complete orders promptly to meet demand and occupancy levels.
• Maintain food safety and sanitation according to policy and ServSafe guidelines.
• Comply with ABC licensing rules where applicable, especially for alcohol service.
• Instruct guests on cashless payment systems and ensure smooth checkout.
• Create a safe, friendly environment for families and guests.
• Multitask effectively with fellow team members and handle guest concerns promptly.
• Follow safety regulations and company operating policies.

Skills

English language fluency

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Schedule 1: Mon. - Fri. 4 PM - 12:30 AM, Sat. & Sun. Off

Schedule 2: Sat. & Sun. 4 PM - 12:30 AM, Mon. & Tues. Off, Wed. & Thurs. 5:30 AM - 2 PM, & Fri. Off

Schedule 3: Fri. - Tues. 5:30 AM - 2 PM, Wed. & Thurs. Off

Schedule 4: Sat. - Wed. 3 PM - 11:30 PM, Thurs. & Fri. Off

Schedule 5: Thurs. - Mon. 3 PM - 11:30 PM, Tues. & Wed. Off

Who We Are:

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Purpose:

The Food & Beverage Attendant serves as the front line for customer service at their assigned work location. They will become proficient in operations, process and efficiency, while ensuring food quality and safety standards are followed. The Food & Beverage Attendant is responsible to take orders, prepare and serve menu items at four uniquely themed food and beverage locations to include: Refuel, Scoops, Nonnaroni’s and Snack Shack. Their focus is on providing exceptional food and beverage experiences while maintaining safety and quality standards.

Primary Essential Duties & Responsibilities:

The Business:

The Food & Beverage Attendant will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep Food & Beverage operations running efficiently.

• Responsible to take food and beverage orders, prepare food menu items according to recipe guidelines, adhere to sanitation guidelines and serve food and beverage items.
• Complete orders as directed and in a timely manner to meet capacity demands.
• Compliance with Food safety in regard to the conditions and practices which preserve the quality of food, to prevent contamination and food-borne illnesses.
• Adhere to ServSafe training guidelines including, but not limited to; handwashing, food storage, cooking temperatures, hot and cold holding parameters, and equipment, infrastructure and eater requirements.
• Understand all safety regulations to comply with the operation of systems and equipment.
• Adhere to ABC licensing regulations in food facility locations where alcoholic beverages are served.
• Exception: Team members under the age of 18 and/or part-time, would not be scheduled to work in Nonnaroni’s and/or Snack Shack due the selling of beer. They will not be required to obtain an ABC license.
• Instruct guests on how to operate cashless payment systems.
• Host a safe and interactive environment that all children and families can enjoy.
• Multitask alongside fellow team members.
• Handle guest concerns and know when to refer information to management.
• Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

Team Members:

• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.

Commitment to SMR’s Legendary Service:

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:

• Provide exceptional food and beverage experiences while maintaining safety and quality standards.
• High standard of accuracy in all aspects of the job and other project assignments.
• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Position Requirements:

Personality / Attitude:

• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, helping others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company’s image.

Skills / Knowledge:

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.

Education / Experience:

• High school diploma or equivalent.
• Experience in one or more of the following areas/industries is preferred which includes: Hospitality, Restaurant, and Quick Service/Fast Food.
• Certification for ‘ABC’ (Alcoholic Beverage Commission) license is typically required within 5 days from work start date. Exception: Under age 18 and/or part-time working at Nonnaroni’s and/or Snack Shack.
• Certification for ‘ServSafe Food Handler Program’ is required within 30 days from work start date (Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation).
• Ability to work within a diversified workforce.
• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions:

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.