Food & Beverage Associate I

Crafty; Seattle (WA); Vor Ort; USD 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Healthcare plan

401k

Paid time off

Equipment certification courses

Parental leave

Snacks and beverages

Zusammenfassung

Crafty in Seattle is seeking a Food & Beverage Associate to join our on-site Concierge pantry program. You will help merchandise client kitchens, manage inventory, perform routine machine maintenance, and ensure high-quality service for our Seattle client sites.

This full-time, hourly role runs 7:00am–4:00pm PT, Monday–Friday, with opportunities to grow. You’ll receive Crafty’s benefits package including healthcare, 401k, PTO, and paid training, while collaborating with a dynamic team to deliver

Qualifikationen

• Client-focused attitude delivering exceptional service.
• Excellent written and verbal communication.
• Operate smoothly and follow best practices.
• Reliable, punctual, and accountable.
• Must be able to download Crafty app on mobile.
• Resilient and adaptable to change.
• Ability to lift up to 50 pounds and stand 50% of the time.
• Collaborative and team-oriented.
• Autonomy to own site tasks.
• Attention to detail in merchandising and inventory.

Aufgaben

• Merchandise and manage client office kitchens and pantries, with organized storage and rotation.
• Deliver on-site customer service and engage with clients and Crafty team members.
• Perform routine equipment maintenance and manage inventory and budget.
• Communicate location needs or safety concerns, documenting pre/post route paperwork.

Kenntnisse

Client obsessed

Effective communicator

Operational excellence

Reliable

Resilient

Teamwork

Autonomy

Attention to detail

Mobile app access

Jobbeschreibung

Who We Are

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

The Role

Crafty’s Food & Beverage Associates are the face of our in-office Concierge pantry program. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site’s product merchandising, inventory management & order replacement, in addition to equipment management.

Seattle, WA

Responsibilities

• Merchandising: Take pride in your spaces by owning client’s office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service: With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication: Communicate and elevate any location needs or safety concerns you manager, and accurately complete pre/post route paperwork

This is a full-time, hourly role within Crafty that requires availability Monday through Friday with a shift time from 7:00am - 4:00pm PT. The position supports one of our Seattle clients and requires meeting the skill-based qualifications outlined below.

Required Attributes

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• In order to fulfill this role, you must be able to download our Crafty application on your mobile device
• Resilient: Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• Collaborative: Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
• Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success in their roles through site and task ownership.
• Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Expected Results

Achieve a 95% annual client retention rate by delivering top-tier on-site operations and exceptional client experiences, ensuring all client goals are met and exceeded, for at least 6 consecutive months by completing these initiatives:

• Initiative #1: Task Ownership: Complete daily task lists with an average of 95% successful shift completion week over week as measured via Tableau on a monthly basis.
• Initiative #2: Quality control: Maintain an average of 95% or greater on all quality control checks quarterly.
• Initiative #3: Client Satisfaction: Assist in supporting all client requests on a weekly basis, working with your manager and the site point of contact.

What We Offer

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart people who work incredibly hard and have fun along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is starting at $22 per hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.