Food & Beverage Associate I

Crafty; San Francisco (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Healthcare plan

401k

Paid time off

Certification courses

Parental leave

Snacks/beverages

Job summary

Crafty’s Food & Beverage Associates are the face of our in-office Concierge pantry program. They lead client-site execution on a daily basis, supporting product merchandising, inventory management & order replacement, in addition to equipment management.

This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. The position is full-time, hourly, with shifts starting at 6:00 AM or 7:00 AM, Monday through Friday, at a

Qualifications

• Client Obsessed: Demonstrates commitment to understanding and exceeding client needs.
• Effective Communicator: Communicates clearly and professionally in person and in writing.
• Operationally Sound: Keeps operations smooth, efficient and compliant with standards.
• Reliable: Punctual, responsible, and consistent in fulfilling commitments.
• Resilient: Adapts to change, solves problems quickly, maintains a positive attitude.
• Collaborative: Works well with others toward shared goals and supports team success.
• Autonomy: Takes ownership and acts decisively to improve client operations.
• Attention to Detail: Meticulous in merchandising, inventory, and ownership responsibilities.

Responsibilities

• Merchandising: Own client kitchens & pantries, manage storage rooms, rotate products and check expirations.
• Customer Service: Engage with clients and Crafty team onsite to deliver high-quality service.
• Maintenance + Inventory: Maintain machines (coffee, kegerators), quality checks, inventory tasks.
• Communication: Coordinate with manager and site contact, complete pre/post route paperwork.

Job description

The Role:

San Francisco, CA

Crafty’s Food & Beverage Associates are the face of our in-office Concierge pantry program. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site’s product merchandising, inventory management & order replacement, in addition to equipment management.

This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for an Associate whose responsibilities will include:

• Merchandising : Take pride in your spaces by owning client’s office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service : With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory : Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication : Communicate and ... your manager, and accurately complete pre/post route paperwork

This is a full-time, hourly role with Crafty requiring availability Monday through Friday. Depending on your client assignment at the time of offer, your 8-hour shift will start at either 6:00 AM or 7:00 AM. In this role, you will support one client location full-time, or split your standard full-time schedule across two client sites.

Required Attributes:

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator : Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound : Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable : Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• • In order to fulfill this role, you must be able to download our Crafty application on your mobile device
• Resilient : Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• • Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• Collaborative :
• • Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
  • Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success in their roles through site and task ownership.
• Attention to Detail : Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Expected Results:

Goal : Achieve a 95% annual client retention rate by delivering top-tier on-site operations and exceptional client experiences, ensuring all client goals are met and exceeded, for at least 6 consecutive months by completing these initiatives:

• Initiative #1: Task Ownership: Complete daily task lists with an average of 95% successful shift completion week over week as measured via Tableau on a monthly basis.
• Initiative #2: Quality control : Maintain an average of 95% or greater on all quality control checks quarterly.
• Initiative #3: Client Satisfaction: Assist in supporting all client requests on a weekly basis, working with your manager and the site point of contact.

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart people who work incredibly hard and have fun along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is $24 per hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.