Food & Beverage Assistant Manager

Holiday Inn Club Vacations; Kissimmee (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

Travel Benefits & Free Vacations

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations is seeking an Assistant Manager - Food & Beverage to lead resort outlets and activities with a guest-centric approach. You will manage staffing, training, and engagement initiatives while upholding the brand promise across amenities.

Strong leadership and communication are essential for success. You will oversee budgeting, vendor relations, and program execution to deliver memorable guest experiences at our Kissimmee resort.

Qualifications

• Ability to anticipate, prevent and solve complex problems in a fast-paced setting.
• Strong verbal and written communication and presentation skills.
• Microsoft Office proficiency at a novice level or higher.

Responsibilities

• Hire, train, coach and schedule team members; develop PDPs and mentorship.
• Analyze staffing and resources; support engagement plans and succession planning.
• Lead guest engagement delivery and ensure brand standards in daily operations.
• Promote brand culture; model brand behaviors; balance budgets with team focus.
• Support activity and entertainment programs; ensure consistent guest experiences.
• Maintain safe environment and comply with policies and regulations.
• Coordinate with vendors; assist in budget development and resource allocation.

Skills

Staff leadership

Guest engagement

Communication skills

Problem solving

Education

High School Diploma or GED

Four year college degree preferred

Tools

Microsoft Office

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Assistant Manager - Food & Beverage will be responsible for bringing the brand promise to life in all of the resort recreational amenities and outlets. The role serves as guest advocate and key advisor to the Guest Engagement Senior Manager, Director, Senior Director or General Manager and leads the operation of resort activities, food & beverage, and retail outlet departments. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.

COMPANY BENEFITS

• Matching 401K
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Course

ESSENTIAL DUTIES AND TASKS

• Hiring, training, coaching and scheduling of assigned team members. Development of PDPs, evaluation and active coaching to develop Brandhearted guest engagement delivery staff. Demonstrate a culture of learning and mentorship for continual performance development
• Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Assist with managing department engagement plans, talent review andsuccession planning.
• DemonstrateBrandheartedleadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure that special needs and requests of guests,VIPs, and repeat visitors are fulfilled.
• Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experienceand brand standards. Actively modelthe brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
• Assist with managing the dailyexecution of well-definedactivities and entertainmentstrategies and programs developed by others. Assist to implement and maintain consistent delivery of guest engagement brand standards and ways of working that create fun and immersive experiences for the entire family.
• Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
• Maintain partnership and compliance with third party vendors for contracts, performance standards and inspections.
• Assist in the development of departmentalbudgets and allocation of resources to meet financial goals.
• Operate departments successfully within budgetary guidelines.

QUALIFICATIONS

• Demonstrated ability to anticipate, prevent and solve complex problems, and deliver results in a fast paced setting
• Demonstrated professional verbal and written communication and presentation skills.
• Novice level mastery of Microsoft Office products.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalent required
• Four year college degree preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• ServSafe certified preferred
• Life Safety certified preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.