Food and Nutrition Representative - 12hr Shift 6am - 6pm

Boston Medical Center; Boston (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Flexible scheduling

Career advancement opportunities

Job summary

Boston Medical Center in Boston, MA seeks a Food and Nutrition Representative to assemble and service patient meals, following diet orders and ensuring safety. You will consult with nursing staff, transport carts, and deliver nourishment to patient units with accuracy and care.

The role requires a high school diploma and at least two years in food service or customer service; nutrition knowledge and Computrition software experience are pluses. Day/evening shifts with rotating weekends offered.

Qualifications

• Must have a high school diploma or GED.
• Minimum of two years in food service or customer service; patient feeding experience preferred.
• Knowledge of basic nutrition, diets and food preparation; able to read diet orders.

Responsibilities

• Assemble meal service cart and companion cart to match menu and diet orders.
• Maintain safe food handling and proper temperatures; operate cart refrigeration/heating.
• Deliver meals, assist patients, and collect trays; record temperatures and survey results.

Skills

Customer service

Food handling

Nutrition knowledge

Education

High school diploma or GED

Tools

Computrition

Job description

Position Summary

Under general supervision the Patient Hospitality Service Representative is responsible to transport, operate and maintain the Retherm (thermal trays) cart and its companion cart, provide individualized meal service to every patient, assemble patient meal trays following diet orders ensuring diet accuracy. Consult with nursing staff to maintain accurate patient information. Collect patient meal trays. Follow established sanitation procedures for cleaning the Retherm Cart, companion cart, serving utensils, trays, dishes and miscellaneous items used on the cart. Maintain and deliver nourishment supplies as ordered to patient floor units. Follow established guidelines for food items in patient units. Record food, refrigerator and freezer temperatures daily to ensure food safety. Position: Food and Nutrition Representative Department: Food and Nutritional Services Schedule: Full Time (Day/Eve and Rotating Weekends)

ESSENTIAL RESPONSIBILITIES / DUTIES

This position involves working independently. The individual must possess pride of ownership for the cart and the service that he/she provides to the patients, ensuring patient meal satisfaction is met. He/she must be self-motivated and self-directed and work well alone or in a group setting. He/she must be able and willing to perform multiple task assignments. He/she will occasionally be requested to mentor and train new employees.

Duties include:

• Assemble meal service cart and its companion cart with all food items and condiments to match menu and diet orders.
• Adhere to safe food handling practices while maintaining food's proper temperatures.
• Program and operate cart to refrigerate, heat and hold temperatures of food.
• Notify supervisor of malfunctioning of equipment upon observance.
• Transport meal cart and its companion cart without assistance to designated patient unit within scheduled time.
• Avoid unnecessary damage to cart, it's equipment, the building's walls, elevators and doorways.
• Consult with nursing staff about any changes to patients that may affect meal service.
• Obtain all necessary information in writing by a nurse or physician.
• Refer complaints or problems to Patient Services Manager or Dietary Supervisor.
• Prepare cart food items for service.
• Match correct measure serving utensils to appropriate menu items.
• Record hot and cold food temperatures at the start and the end of meal service for every meal.
• Greet patients and communicate menu choices appropriate to their specific diet orders.
• Demonstrate knowledge of food being served, such as recipes and food identification.
• Refer to dietician when medical questions arise in patient's diets.
• Seek out an interpreter to aid in patient's menu selection process.
• Assemble meal trays according to patient's choices and diet order.
• Arrange food neatly and attractively on each plate and tray.
• Deliver meal trays.
• Ensure patients are satisfied with menu choices and service before exiting the room.
• Collect meal trays; discard food waste and disposable dinnerware and plasticware.
• Clean and sanitize carts, trays, china, flatware, serving utensils and beverage urns.
• Reset cart completely for the next meal service.
• Conduct at least one Patient Satisfaction Survey per scheduled shift.
• Visit patients to discuss dietary issues such as quality of meal service, diet preferences and comments.
• Record answers and forward completed surveys to Patient Services Manager.
• Provide clerical support services.
• Answer telephone in courteous manner, identifying self and department at all times.
• Record and keep accurate patient data in the Diet Office and Dispatch logs.
• Ensure delivery of food items to patients within thirty minutes of initial request.
• Is adept at typing and possesses computer skills and knowledge.
• Enter, update and maintain accurate patient diet information using Computrition software.
• Deliver nourishments and floor stock to patient units.
• Maintain established par levels.
• Rotate stock and follow policy regarding expired food items.
• Record patient unit's refrigerator and freezer temperatures daily.
• Maintain a clean and orderly area where supplies are stored on each unit.
• Prepare special infant and adult formulas, shakes and tube feedings using a commercial blender.
• Follow written recipes and instructions as directed.
• Maintain equipment, tools and the formula room are kept clean and sterile.
• Assist with the orientation of new staff members by demonstrating basic duties of the job and provide on the job training as needed.
• Observe all of BMC's behavioral standards.
• Report to work clean and neat in appearance, in authorized uniform attire for all scheduled shifts.
• Utilizes hospital's behavioral standards as the basis for decision making and to support the hospital's mission and goals.
• Follow established hospital infection control and safety procedures.
• Follow established HACCP guidelines for food safety.
• Fulfill all mandatory hospital, state and regulatory employment requirements.

Education

High school diploma or GED required.

Experience

Must have a minimum of two years' experience in food service /customer service environment. Patient feeding experience with all age groups and diet experience preferred.

Knowledge and Skills

Must possess knowledge of basic principles of nutrition, diets, recipes, food preparation and service. Must be able to read, write and communicate fluently in English. Ability to interact and communicate with patients, medical staff, dietary staff, and able to follow accurately diet orders. Must demonstrate effective interpersonal and communication skills with a background in customer or patient service. Must be able to follow the standards of federal, state and local regulatory agencies and JCAHO requirements for sanitation, food preparation and handling. Must be able to lift up to 40lbs and transport the meal cart to unit floors for meal service without assistance. Must have sufficient dexterity to handle food and equipment efficiently and safely. Position requires incumbent to walk and stand 95% of the time while engaged in job routine activities. Incumbents must satisfy the Fit Test Requirements for using the N95 Respirator Mask.

Compensation Range

Compensation Range: $18.58- $22.20 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.

Benefits

• benefits (medical, dental, vision, pharmacy)
• contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• earned time cash out
• paid time off
• career advancement opportunities
• resources to support employee and family wellbeing

Equal Opportunity Statement

Equal Opportunity Employer/Disabled/Veterans

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

Accommodation

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

E-Verify and Vaccinations

BMC participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.