Food and Beverage Supervisor

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 42,000 - 68,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Venue Operations Supervisor to lead the F&B team and ensure prompt, professional service to guests at the Nashville property. The role supports the Venue Operations Manager in supervising all outlets during events and daily operations, delivering memorable guest experiences.

You will maintain floor presence, address guest concerns, and uphold safety and quality standards while collaborating with management on service enhancements.

Qualifications

• Experience working in a restaurant, F&B and supervisory experience preferred.
• Enjoy interacting with people in a fast paced environment.
• Knowledge of Micros POS systems and MS Office (Excel, PowerPoint and Outlook).
• Must possess a positive attitude and excellent telephone etiquette.
• Must be able to quickly adapt to effectively using new software products.

Responsibilities

• Supervise daily F&B operations and assist the Venue Operations Manager with supervision of all outlets during events.
• Maintain floor presence during service hours and support operational needs.
• Interact with guests to investigate and resolve complaints regarding food quality, service or accommodations.
• Perform service tasks such as assisting guests, restocking, counting inventory, bussing/food running, and cashier duties when necessary.
• Monitor setup and maintenance of department to ensure side work is complete and standards met.
• Ensure associates are informed of policy or event changes and that department goals are communicated and met.
• Provide constructive feedback to associates and engage guests with friendly dialogue.
• Ensure a safe working environment by complying with safety programs and Health Department requirements.
• Collaborate with management on development and maintenance of quality service standards.

Skills

POS Systems

MS Office

Guest service

Telephone etiquette

Adaptability

Tools

Micros POS

Excel

PowerPoint

Outlook

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Venue Operations Supervisor is responsible for create a positive and fun environment for the associates by leading the team to provide prompt, professional exceptional service to guests. The position will assist the Venue Operations Manager(s) with the supervision of all F&B outlets including the execution of events.

Supervise daily F&B operations, establishing and maintaining policies and procedure

Maintain floor presence during service hours, assisting with needs of the operation

Interactwithguests to i nvestigate and resolve complaints regarding food quality, service, or accommodations

Perform and assist in some service tasks, such as assisting guests, re-stocking, counting inventory, bussing/food running, and cashier duties when necessary

Monitoring set up and maintenance of department to ensure all side work is complete

Ensure associates are kept informed of any changes in policies or events

Ensure that department goals are communicated, understood, and met by all employees

Assist in constructive feedback conversations with associates

Responsible for engaging the guests at every table with friendly dialogue

Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements

Directly working with the management team in the development, implementation, and maintenance of qualityservice standards

Ensuringfoodandbeverages arebeingservedinaprofessionalandtimelymanner

Assist inservicetrainingand completionofdailyshift

All othertasks anddutiesas assigned

Qualifications

Experience working in a restaurant, F&B and s upervisory experience preferred

Enjoyinteractingwithpeoplein afastpacedenvironment

Knowledge of POS Systems (Micros Preferred), & MSOffice ( Excel,PowerPointandOutlook)

Mustpossessapositiveattitude and excellenttelephoneetiquette

Mustbeabletoquicklyadapttoeffectivelyusingnewsoftware products

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