Food and Beverage - Server

Hornblower Group; California (MO); On-site; USD 20,664 - 34,440; Full time

Job summary

Hornblower Group is seeking a Server to provide hospitality and service aboard our vessels. The successful candidate will be technically competent in serving food and beverages, friendly to guests and coworkers, and knowledgeable about the vessel and skyline.

Responsibilities include greeting guests, taking orders, handling payments, maintaining station cleanliness, and contributing to a memorable guest experience through RESPECT service standards.

Qualifications

• High school diploma or equivalent is required.
• One year of experience in a high-volume restaurant is preferred.
• Must be able to stand for long periods and lift furniture and heavy items.
• Must meet minimum state age requirements and have reliable attendance.
• Strong customer service, organization and interpersonal skills are essential.

Responsibilities

• Greet guests and serve food and beverages in a timely fashion.
• Accurately take orders and enter them into the POS system.
• Maintain cleanliness and safety of all areas and stations.
• Provide information on menu, entertainment options, cruise route and points of interest.
• Assist with seating guests and other duties as assigned.

Skills

Customer service

Organization

Interpersonal skills

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Hornblower Group

Position Summary

The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Duties And Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.
• Greet guests and serve food and beverages in a timely fashion.
• Accurately take orders and enter them into the point-of-sale system.
• Maintain the cleanliness and safety of all common areas and service stations.
• Participate in the celebration and entertainment experience of the guest.
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
• Accurately collect payment from guests for on-board purchases.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned.

Requirements & Qualifications

• High school diploma or equivalent required.
• One (1) year experience in high volume restaurant preferred.
• Will work for extended periods without sitting.
• Required to lift furniture and other heavy items such as dishes up and down stairs.
• Must meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detail-oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.

Equal Employment Opportunity

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.