Food and Beverage Manager

ASM Global Stadium Management, LLC; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability Insurance

Paid Vacation

401k Plan

Job summary

Legends Global, the leader in privately managed public assembly facilities, has an opening for a Food and Beverage Manager at Henrico Sports & Events Center. You will oversee suites, catering, and concessions, coordinating with clients and venue staff to ensure flawless service for events.

The role requires strong leadership, excellent guest service, and the ability to manage inventory, POS systems, and event logistics, with a commitment to safety and quality across all F&B operations.

Qualifications

• High school diploma or GED required; Bachelor's in hospitality management preferred.
• Arena or stadium management experience preferred.
• ServSafe Food and ServeSafe Alcohol certifications preferred.
• Able to work flexible hours, including nights, weekends, and holidays.
• Credit check and background screening may be required.

Responsibilities

• Manage suites, catering, and concessions operations to meet client needs.
• Act as Manager on Duty for events, onsite and offsite.
• Develop inventory control, POS systems, catering sales, and guest experiences.
• Identify opportunities to increase profit by improving processes.
• Oversee training and evaluation of concession staff.
• Coordinate with event managers to secure new clients.

Skills

Food service knowledge

Customer service

Leadership

Communication

Education

High school diploma or GED

Bachelor's degree in hospitality management (preferred)

Tools

Excel

Word

Outlook

Job description

POSITION: Food and Beverage Manager

DEPARTMENT: Food and Beverage

REPORTS TO: General Manager

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world‑class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

THE ROLE

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Food and Beverage Manager for Henrico Sports & Events Center. The Food & Beverage Manager will provide professional client food and beverage services and support in the planning, organization, and management of events within the facilities, while interacting with clients, facility staff and related personnel to ensure all event needs are fulfilled. This position will manage the implementation and execution of all Suites and Catering food services and oversee Concessions Operations for events held at The Sanford Center.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Manage service expectations of Suites and Catering at the highest level and oversee Concessions Operations while maintaining all Legends Global… policies and procedures.
• Act as Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by Director of Food and Beverage.
• Strategic planning and development of inventory control, point of sale systems, catering sales, and guest experiences for Suites and Catering and Concessions.
• Identify opportunities to increase profit by challenging existing processes.

SUPERVISORY RESPONSIBILITIES

• Carries out supervisory responsibilities in accordance with Legends Global… policies and applicable laws. Responsibilities include interviewing, hiring, scheduling, training, rewarding, providing performance appraisals, and disciplining employees in conjunction with Human Resources and Director of Food and Beverage; planning, assigning, and directing work; addressing complaints and resolving issues in a timely manner.

Concessions Responsibilities:

• Directly supervises Concessions Manager/or Supervisor.
• Works closely with Concessions Manager/Supervisor to ensure all aspects of their operation are maintained at the highest level of consistency and accountability.
• Provide coaching, training and evaluation of Concessions Managers’ performance before, during and after events.
• Assists when needed, in the training of concessions employees and NPO group members on Legends Global policies.
• Providing performance appraisals and discipline of Concessions Manager/Supervisor in conjunction with Human Resources and Director of Food and Beverage.

Suites and Catering Responsibilities:

• Work closely with facility Event Managers to continually bring in new clients and maintain existing customer base.
• Follow-up with any prospective clientele through phone calls and written communication.
• Ensure that client submits guarantee prior to event based on guidelines of proposal.
• When needed, produce Banquet Event Orders (BEO's), which include all information needed on upcoming events and submit to necessary individuals.
• Ordering linen, supplies and equipment, and controlling inventories of all banquet items.
• Produce weekly food & beverage schedule of events and submit to necessary individuals.
• Monitor customer service at all times and follows through with customer complaints.
• Oversee the set-up of all catering events.

Additional Responsibilities:

• Oversees all Food and Beverage department staff to ensure all Legend Global policies are being adhered to.
• Work with all departments within Food and Beverage as needed to provide quality service in all areas of the business.
• Ordering and maintaining monthly inventory for Concessions and Suites and Catering events, such as paper goods, food product, beer, wine, alcohol, chemical/cleaning supplies and equipment.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure success while ensuring all client request, concerns, and problems are addressed.
• Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by State and local agencies and Legends Global guidelines.
• Other duties as assigned.

QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate knowledge in industry terminology.
• Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines.
• Able to work flexible schedules, including weekends, nights, and holidays.
• Able to assess situations using decision-making authority.
• Required to be subject to a credit check and a background screening.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required with significant related experience. Bachelor's degree in hospitality management and/or equivalent preferred. Experience in management, catering, concessions, inventory control, order management, point of sales systems, and menu planning in an arena or stadium environment preferred.

SKILLS AND ABILITIES

• Demonstrated knowledge of food service industry.
• Excellent customer service skills as well as attention to detail.
• Excellent ability to communicate effectively with varied groups and individuals written and orally.
• Excellent organizational, planning, and inter-personal skills.
• Effective management skills to include the ability to lead, delegate and perform all necessary job requirements.

Computer Skills

To perform this job successfully, an individual should have general knowledge of spreadsheets and word processing software including Microsoft Excel and Word as well as Outlook.

Certificates, Licences, Registrations:

• ServSafe Food certification preferred.
• ServeSafe Alcohol certification preferred.
• ServeSafe Allergens certification preferred.
• All certifications will be required by SAVOR… Omaha for management positions.

Other Qualifications:

• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision.
• Ability to be creative with presentations in both Suites and for Catered events while maintaining high quality product.
• Ability to work flexible hours including nights, weekends and holidays in addition to normal business hours.
• Must have professional attitude and appearance.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Henrico Sports & Events Center / 1 All Star Blvd Glen Allen VA, 23059

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Equal Opportunity and Diversity Statement

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.