Food and Beverage Manager

NORTHWOOD COUNTRY CLUB; Mississippi; On-site; USD 45,000 - 75,000; Full time

Job summary

NORTHWOOD COUNTRY CLUB in Mississippi seeks a dynamic Food & Beverage leader to oversee all club dining operations, including banquet events, member service, and revenue growth. You will set standards, mentor staff, and implement marketing and service initiatives to elevate guest experience.

Responsibilities include maintaining quality and safety, ensuring compliance with policies and laws, directing training programs, coordinating daily operations, and driving profitability.

Qualifications

• Experience leading F&B operations in a club or hospitality setting.
• Proven ability to grow revenue and manage costs efficiently.
• Strong leadership and staff development skills.

Responsibilities

• Oversee all club dining operations, including banquet events and member service.
• Implement marketing and service initiatives to elevate guest experience.
• Ensure compliance with policies, safety, and regulatory requirements.
• Lead training, coaching, and performance reviews for staff.
• Coordinate daily operations and drive profitability.

Skills

Leadership

Food & Beverage Management

Marketing

Staff Training

Operations Management

Customer Service

Job description

Job Description

We are in search of a dynamic leader with expertise in Food & Beverage. This role will oversee all F&B efforts executed in the Club including our Banquet Events.

Responsibilities:

• Achieve sales, profitability, and quality service goals for the Club by executing marketing strategies, providing quality service to the members, and employing leadership and managerial skills effectively.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Initiate corrective action.
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.
• Implement and maintain effective two-way communication systems which reach all employees.
• Develop new programs, which result in an increased level of member satisfaction and operational excellence.
• Manage compliance with established company policies and procedures, along with local, state, and federal laws and regulations.
• Perform other related duties as required.
• Suggest and implement revenue generating programs that provide maximum price value to the members.
• Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations.
• Ensure staff demonstrates technical skills; conduct technical training on a regular basis.
• Update staff on regular basis on menu highlights.
• Ensure that the restaurant/club is always clean and ready for members.
• Monitor service and teamwork on a regular basis and counsel associates on both aspects.
• Ensure that staff is utilizing up selling techniques while providing customer service.
• Accommodate group bookings by adhering to proper banquet techniques.
• Utilize leadership skills and motivation techniques to maximize associate productivity and satisfaction of direct reports.
• Conduct effective employee meetings and counseling sessions.
• Participate in weekly staff meetings.
• Interview, hire, orientate, and train qualified applicants.
• Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance.
• Make business decisions based on production reports, similar facts, own experience, and opinion.
• Ensure a safe and sanitary work environment for all associates and guests.
• Maintain and enforce all SOP and service standards.
• Completely direct the operational efforts and strategies of all club outlets.
• Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Club Handbook.
• Ensure forecast information is evaluated and utilized to make sound business decisions.
• Oversee development and execution of the marketing plan in each outlet.
• Continually develop innovative programs and incentives to maintain our competitive edge.
• Solicit feedback from members and associates through personal contact and surveys.
• Ensure that all administrative functions are performed accurately and on a timely basis.
• Maintain safe working conditions within department and club.
• Know department fire prevention and emergency procedures.
• Learn, understand, and refer to the Standard Operating Procedures.
• Evaluate staff performance on a ninety day, and annual basis.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established club policies and procedures to achieve the overall objectives of this position.

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, food discounts plus training & development and career advancement opportunities.