Follow Up Clerk

Insight Billing Corporation; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Billing Corporation is seeking a dedicated Follow Up Clerk to join the medical billing team. The role involves ensuring accurate processing of patient accounts, submitting and tracking insurance claims, and resolving outstanding payments with a focus on HIPAA-compliant practices.

The ideal candidate has experience in medical billing or accounts receivable and demonstrates strong communication and time-management skills in a production-oriented environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in medical billing, accounts receivable, claims follow-up, denial management, appeals, or related role preferred.
• Working knowledge of medical billing processes, insurance denials, appeals, payer follow-up, and accounts-receivable practices preferred.

Responsibilities

• Process denied charges and coordinate with the billing team to correct documentation or resubmit claims.
• Follow up on unpaid or pending claims with insurers and patients.
• Submit and track claims using billing software (electronic and paper).
• Maintain and reconcile patient accounts, track balances, and ensure accurate records.

Skills

Medical billing

Accounts receivable

Denial management

Attention to detail

Communication skills

Time management

Education

High school diploma

Tools

Billing software

Payer portals

Job description

At Insight Billing Corporation, we support healthcare organizations by helping manage the billing and reimbursement process so they can stay focused on serving their patients and communities. Our team works behind the scenes to help clients navigate the complexities of insurance, claims, and reimbursement with accuracy, consistency, and dependable support. We take pride in being a trusted partner to our clients and helping keep an important part of their operations

We're growing and looking for a Follow Up Clerk to join our team. This position reports to the Follow Up Supervisor. A Follow-Up Clerk in Medical Billing and Accounts Receivable is responsible for ensuring that all patient accounts are processed accurately, claims are submitted and followed up on, and outstanding payments are resolved efficiently. This role bridges billing and collections, requiring strong attention to detail, communication skills, and familiarity with healthcare billing systems.

What You'll Do

• Process Denied Charges: Review and process all denied claims, identify the reason for denial, and coordinate with the billing team to correct documentation or resubmit claims to insurance companies
• Follow Up on Unpaid Claims: Contact insurance companies and patients to follow up on unpaid or pending claims within the standard billing cycle timeframe
• Submit and Track Claims: Prepare, review, and transmit both electronic and paper claims using billing software
• Accounts Receivable Management: Maintain and update patient accounts, track balances, and reconcile accounts to ensure accurate billing records
• Patient & Insurance Communication: Respond to patient billing inquiries, resolve billing disputes, and provide explanations for charges or denials
• Appeal Support: Research denied claims and follow up on appeal status to secure reimbursement
• Compliance & Documentation: Ensure all billing activities comply with HIPAA, insurance guidelines, and internal policies; maintain accurate and secure records
• Reporting & Coordination: Prepare periodic reports on billing activities and coordinate with billing managers to address outstanding accounts
• Manage workload and priorities: Stay focused on assigned work, manage time efficiently, meet established deadlines, and maintain accuracy in a production-oriented billing environment.
• Support team culture: Contribute to a professional, respectful, and productive work environment that reflects Insight Billing Corporation's values and supports strong team performance.
• Perform related duties: Complete other billing, follow-up, research, or administrative responsibilities as assigned to support department and company needs.

What We're Looking For

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below are representative of the knowledge, skills, and abilities required or preferred:

• High school diploma or equivalent required.
• Previous experience in medical billing, accounts receivable, claims follow-up, denial management, appeals, or a related healthcare administrative role preferred.
• Working knowledge of medical billing processes, insurance denials, appeals, payer follow-up, and accounts-receivable practices preferred.
• Ability to navigate payer portals, billing systems, and other electronic resources accurately and efficiently preferred.
• Strong data entry, organization, and time management abilities.
• Strong research, problem-solving, follow-up, and time-management skills.
• Strong attention to detail with the ability to maintain accuracy while managing multiple priorities.
• Professional written and verbal communication skills when interacting with patients, insurance companies and internal team members.
• Ability to identify trends, discrepancies, missing information, and unresolved issues and elevate them appropriately.
• Ability to maintain confidentiality and handle protected health information appropriately.
• Ability to work independently while contributing to team goals and meeting established deadlines

Performance Expectations

• Complete assigned follow-up work accurately, thoroughly, and within established timeframes.
• Maintain organized documentation and clear account notes that support continued follow-up and resolution.
• Escalate unresolved account issues, payer concerns, or recurring denial trends in a timely manner.
• Meet established productivity, quality, attendance, and responsiveness expectations for the position.
• Demonstrate accountability, professionalism, dependable attendance, and respectful communication

Work Environment & Schedule

This is a full-time, on-site position working Monday through Friday during regular business hours. Because the role involves ongoing collaboration with team members and access to billing and patient information, employees are expected to work from the assigned Insight Billing Corporation office and maintain dependable and consistent attendance.