FOH - Server (AM Shifts)

SA Hospitality Group; New York (NY); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

SA Hospitality Group in New York is seeking a friendly Breakfast/AM Server to greet guests, explain menus, take beverage and food orders, and deliver meals with speed and courtesy.

You will clear and reset tables, perform opening/closing duties, maintain clean stations, assist teammates, and handle payments while ensuring total guest satisfaction and adherence to brand standards and safety guidelines.

Qualifications

• Must communicate clearly in English and understand directions.
• Ability to multitask in a fast-paced dining environment.
• Detail oriented with good time management and cleanliness.
• Able to work collaboratively with team and follow standards.

Responsibilities

• Greet guests and explain menus.
• Take beverage and food orders and deliver to tables.
• Serve beverages and meals and clear tables promptly.
• Perform opening/closing duties and side-work as required.
• Maintain clean and organized stations throughout shift.
• Notify management of any service or safety issues.
• Process guest payments at the end of the meal.
• Assist with other service tasks as assigned.

Skills

English communication

Multitasking

Teamwork

Detail orientation

Flexible schedule

Food handling basics

Time management

Discipline

Lifting up to 25lbs

Physical stamina

Job description

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

Position Purpose: This person is responsible for creating positive guest interactions while serving them in a friendly and efficient manner to create an exceptional dining experience.

*This is a Server position for the Breakfast/AM shifts.

Key Responsibilities/Accountabilities:

• Greet all guests and explain our menus and offerings.
• Take beverage and food orders in a prompt and professional manner.
• Serve beverages and food to guests.
• Clear and clean tables in a prompt and efficient manner
• Perform side-work, and any other service opening or service closing duties as required.
• Ensure that wait staff stations are clean and maintained throughout the shift.
• Alert Management of any service, guest and/or safety issues
• Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Receive and process guest’s payments when closing the checks.
• Assist with other service-related duties assigned by management.
• Follow service opening and service closing procedures before and after the service.
• Always maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any service and beverage related questions.
• Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
• Collect contact tracing from table and return to host.
• Prompt guests to wear mask if they stand up from the tables to walk around or use restroom.
• Maintain expertise on food menu, wine menu, cocktail menu. Attend continued education classes when provided.
• Be an expert on our brand and offerings.

Minimal Essential Requirements:

• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule
• Detail oriented.
• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.

Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I-9 within 72 hours of commencing work. Failure to do so will result in immediate termination.