FOH Floor Manager

Trident Booksellers & Cafe; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401K

Health insurance

Dental insurance

Vision insurance

Paid vacation

Job summary

The Trident Booksellers & Cafe in Boston seeks a responsible café shift supervisor to build leadership and hospitality skills while supporting a hybrid service model. You will lead front-of-house tasks, coordinate with the kitchen and events teams, and promote a collaborative work environment.

Strong communication and problem-solving are essential. Experience in traditional full-service dining is required; ServSafe certification is provided if needed.

Qualifications

• Entry-level management position welcome.
• Traditional sit-down dining experience required.
• ServSafe certification provided if not already certified.

Responsibilities

• Oversee execution and support of Steps of Service to ensure welcoming, responsive service.
• Lead by example in food/drink prep and service tasks to support daily operations.
• Coordinate with BOH to ensure recipes and standards are followed, including expediting.
• Collaborate with events team to support public and private functions.
• Perform cash control, shift reports, and FOH/BOH walkthroughs.
• Train and coach team members to maintain quality standards.

Skills

Leadership

Communication

Conflict resolution

Time management

Education

ServSafe Certification

Job description

The Trident is a bustling independent workplace that is part restaurant and part bookstore. As a café shift supervisor, you'll build valuable skills in leadership, communication, conflict resolution, and time management. Plus, if you love to read, you'll enjoy all the perks of working at a bookstore too!

The restaurant in the Trident has dining rooms on two floors, seasonal patio seating, a bar, and a large private event room. The menu features perpetual breakfast served until 10pm, along with a large selection of lunch and dinner entrees, coffee, fresh juices and smoothies, cocktails, and more. Our service style is a hybrid of full-service dining and QR code technology.

We're seeking a responsible and reliable supervisor to join our team. The ideal candidate has strong communication skills, can problem-solve on the fly, and encourages a collaborative work environment. We welcome applicants who are seeking an entry-level management role, but traditional (sit-down) full-service dining experience is required.

Flexible schedule (including night, weekend, and holiday availability) required. Must be able to walk, stand, bend, kneel, reach, climb stairs, and carry large food trays for extensive periods of time. ServSafe certification will be provided if not already certified. Full benefits include 401K, health, dental, and vision insurance, and paid vacation.

Responsibilities include:

• Oversee the execution and support of the Trident's Steps of Service to ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Lead by example and perform food/drink preparation and service tasks, such as clearing tables, bartending, and serving food and drinks to support the floor in daily operations.
• Serve as a liaison with the BOH team to ensure that all food and drink are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards, including expediting on busy shifts.
• Work closely with our events team to support public and private events with food and beverage offerings.
• Perform cash control, shift reports, and FOH and BOH walkthroughs.
• Train and coach team members to ensure quality standards and promote a positive working environment.